Shaivy Bhandari

Dynamic and results-driven Retail Operations Lead with over 3 years of experience supervising store operations, stockroom integrity, and client experience teams in high-volume environments. Proven expertise in inventory control, cycle counting, shipping/receiving, supply budget management, and executing visual merchandising standards. Experienced in serving as Manager on Duty, coaching team performance, controlling labor and controllable expenses, and managing overnight stock and cleaning operations to drive operational excellence.

Keyholder / Operations Lead Support - Ray-Ban - Mississauga, ON

(2024-07)

• Serve as Manager on Duty (MOD), overseeing store operations, opening/closing procedures, register reconciliation, and on-stage client engagement.
• Manage store inventory processes, including receiving shipments, processing merchandise returns, leading cycle counts, and maintaining stockroom organization.
• Monitor store supply budgets, ensuring appropriate inventory of store supplies, client testers, and promotional materials.
• Supervise third-party maintenance and cleaning crews, inspecting floor quality and delivering direct feedback to maintain store standards.
• Analyze sales performance, staffing schedules, and payroll hours to optimize store operational efficiency and control expenses.
• Deliver regular coaching and actionable feedback to team members, driving performance development and operational compliance.

Keyholder / Customer Experience Lead - Ollie Quinn - Mississauga, ON

(2023-09 - 2024-07)

• Executed visual merchandising flips and maintained brand presentation standards across all store displays.
• Audited physical inventory, damages, and markdown processing in accordance with strict loss prevention and company guidelines.
• Coordinated team schedules and daily operational tasks, providing real-time feedback and support to floor associates.
• Handled complex client inquiries and service resolutions, fostering high satisfaction and brand loyalty.

Department Associate / Operations Support - Walmart - Mississauga, ON

(2022-10 - 2023-09)

• Supported high-volume stock receiving, unpacking, sorting, and fulfillment operations in a fast-paced retail setting.
• Executed physical cycle counts, inventory auditing, and floor replenishment following established company procedures.

Post-Graduate Certificate - Business Management - Sheridan College

Bachelor of Commerce - B.Com. - University of Delhi