Shamwatee Dass
Customer Service Representative/Call Center Agent
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About
I have over 15 years experience in Customer Service Representative/Call Center Agent skills included administrative skills, with excellent organization, communication, interpersonal and resolution skills also multitasking. I have keen ability to learn systems application, ability to work with others under a self managed team structure. I am hard worker, dedicated and punctual, also I demonstrate knowledge of products, services, procedure, company policies as well regulation, most of all I am a good listerner, dependable and people person.
Experience
Professional and courteous candidate with demonstrated proficiency in previous administrative roles.
Capable of managing client-facing duties while overseeing general office administration tasks
Always friendly and helpful attitude to ensure clients receive the best support. Experience managing office for an organization and ensured timely correspondence.
Education
EDUCATION & CERTIFICATIONS
Professional Office Administration certificate
YWCA, Toronto, ON
Computer Training for Employment
YWCA, Toronto, ON
Ve’ahavta Skills Academy
Ve’ahavta, Toronto, ON
Building Foundations for Women
Ve’ahavta, Toronto, ON
Medical Office Assistant Certificate & Diploma (Honors)
Toronto School of Business, Toronto, ON
