Shanie Roy

Bilingual and customer-focused professional with experience in technical support, healthcare, and administrative roles. Proven ability to manage client needs, troubleshoot technical issues, and deliver excellent service.

Computer Help Desk Technician - Asurion

(2023-07 - 2023-12)

• Resolved software and OS-related issues for customers remotely.
• Provided technical support and troubleshooting assistance.
• Delivered clear guidance to improve user experience.

Home Support Worker - Allardville, NB

(2022-01 - 2023-06)

• Assisted patients with daily living tasks and transitions.
• Planned and prepared nutritious meals tailored to client needs.

Receptionist - Acadie Bathurst Dental Center

(2020-10 - 2021-12)

• Welcomed patients and answered inquiries both in-person and over the phone.
• Managed scheduling for dentists and hygienists.
• Handled clerical tasks including filing and data entry.

Intake Navigator - Sykes

(2020-02 - 2020-10)

• Prioritized healthcare calls and accurately logged patient information.
• Referred patients to appropriate healthcare services.

Customer Service Representative - HGS Canada

(2019-01 - 2019-10)

• Handled inbound customer calls with a focus on satisfaction.
• Resolved billing issues and processed payments.

Cashier - Subway

(2015-06 - 2017-06)

• Operated the cash register and handled transactions.
• Prepared and served meals to customers.

Waitress - Danny's Inn

(2013-01 - 2015-05)

• Served meals in a busy restaurant setting.
• Maintained cleanliness of dining and conference areas.

High School Diploma - Nepisiguit High School (2016)