IT Help desk Technician
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Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
IT HELP DESK TECHNICIAN 01/2022 to 11/2023
Axis Immigration Consultants (IT Department), Edmonton, AB
Active Directory and Group Policy Management: Spearheaded management of domain systems, ensuring seamless operation and security.
Training Facilitation: Orchestrated comprehensive training sessions for team of 40, enhancing proficiency in new software, applications, and hardware.
Network Troubleshooting: Expertly diagnosed and rectified network issues, including Wi-Fi and internal network disruptions.
System Updates and Patch Management: Accountable for timely system upgrades and patch applications, maintaining optimal system performance.
Software Issue Mitigation: Successfully resolved company-wide software issues, ensuring minimal disruption to business operations.
System Maintenance and Recovery: Conducted regular maintenance and recovery tasks on 15-20 PCs, ensuring system reliability and data integrity.
User Account Administration: Managed user account setup using Active Directory across multiple departments, enhancing operational efficiency.
IT Infrastructure Management: Supervised login protocols, storage allocation, folder structure, permissions, and troubleshooting of hardware/software issues.
Incident Management: Logging, categorizing, and prioritizing incidents reported by users.
Technical Assistance: Helping users in solving software and hardware issues.
IT Security: Upholding IT security protocols and aiding in the creation of new measures.
Herzing College, Montreal, QC
Graduate Diploma, Micro-Computer and Networking Systems, 10/2021
Academic Excellence: Achieved a 90% average across all courses.
Learned Network Configuration, orchestrating complex networks.
Unraveled TCP/IP, DHCP, and VPN protocols, ensuring seamless network communication.
ventured into Computer Hardware and Software, understanding the essence of computing systems.
skills in Network Troubleshooting and diagnosing and resolving network issues.
Get my hands on Active Directory and Group Policy editor (GPO).
