Shannon Da Costa

Human Resources professional with over 12 years of recruitment experience and more than 5 years of progressive Human Resources experience supporting talent acquisition, onboarding, employee relations, HR administration, payroll, employee engagement, training, compliance, and organizational development. Experienced working with ADP Workforce Now, SAP, HRIS systems, TalentLMS, and Microsoft Office 365. Recognized for building strong relationships with hiring managers, delivering exceptional candidate experiences, maintaining confidential employee information, and improving HR processes in fast-paced environments.

Human Rights & Equity Office Administrator at Simcoe County District School Board (2025-04 – Present)

• Serves as the first point of contact for the Human Rights & Equity Office, responding to confidential inquiries from staff, students, families, and community members.
• Conducts intake and threshold assessments for human rights and harassment complaints in accordance with the Ontario Human Rights Code.
• Coordinates and involved with the confidential investigations by scheduling meetings, managing calendars, preparing case files, and maintaining accurate documentation during meetings.
• Prepares confidential reports, correspondence, meeting minutes, policies, and administrative documentation for investigations and case management.
• Maintains highly confidential records and case files while ensuring compliance with board policies and privacy legislation.
• Collaborates with internal departments, unions, legal counsel, and external investigators while exercising sound judgment and discretion.
• Utilizes Microsoft Office 365, Teams, Zoom, OneDrive, and case management systems to support daily operations.
• Provides administrative support to the Human Rights & Equity Manager and assisted with office projects, communications, and process improvements.

Human Resources & Health & Safety Associate at Blossom Group (2023-02 – 2025-04)

• Managed disability management and return-to-work programs for occupational and nonoccupational injuries.
• Coordinated accommodation plans while ensuring compliance with ESA, OHSA, AODA, and WSIB requirements.
• Developed and implemented disability management processes that improved communication and documentation accuracy.
• Chair Joint Health & Safety Committee meetings and oversee health and safety programs across multiple locations.
• Conducted workplace inspections, risk assessments, accident investigations, and compliance audits.
• Delivered health and safety orientation, JHSC, First Aid, and organizational training programs.
• Coordinated annual compliance training through TalentLMS and maintain legislative training records.
• Supported recruitment and onboarding, including interviews, employment contracts, orientations, and HRIS administration.
• Maintained immigration documentation and employee files to ensure legislative compliance assisted with ONIP applications.
• Processed leave administration, attendance management, payroll-related approvals, and training records in ADP.
• Assisted with HR investigations, policy development, compliance audits, and employee relations matters.
• Responsible for the development and maintenance of health and safety policies and procedures.
• Responsible for recruitment of head office employees.

Human Resources Coordinator (contract) at Sarjeants LTD (2022-06 – 2022-12)

• Responsible for the recruitment and onboarding of all new employees.
• Processed weekly payroll for approximately 300 employees using ADP.
• Managed WSIB claims, Short-Term Disability, Long-Term Disability, and return-to-work documentation/accommodations.
• Administered employee benefits, RRSP enrollments, employment verification letters, and ROEs.
• Maintained HR metrics, turnover reports, and workforce analytics.
• Developed immigration processes and HR documentation to improve compliance.
• Assisted with succession planning, training gap analysis, and policy improvements.
• Supported employee relations matters, disciplinary documentation, and minute taker for employee relation meetings with HR manager.

Recruiter (Maternity Leave) at Ferrovial Services (2021-04 – 2022-03)

Recruiter for the Peel-Halton contract for highway maintenance; subcontracted by the MTO occasionally assisting the York Project.

• Responsible for the recruitment and onboarding of new employees as well as maintained database for annual training for all employees.
• Knowledgeable in using SAP to create purchase orders, general receipts using MIGO and ML18N, entering time entry using PTMW, ZPT60, and CATA, and creating service orders using IW31.
• Assisted with payroll through entering timecards on ADP and approving them biweekly.
• Created batches on ADP for Vacation time, Boots Receipts, Meal Reimbursement and Bonuses.
• Utilized Excel to create spreadsheets for time entry, and to keep track of new hires and rehires.
• Assisted with disciplinary action and took meeting minutes for meetings, drafted and sent out reprimands.
• Assisted management with billing for accounting.

Office Manager at Benchmark Wholesale Products (2019-08 – 2020-03)

• Approved drafts from vendors for what our prints would look like on promotional items.
• Created the schedule weekly for sales associates, handled breaks, time off requests, and completed payroll.
• Payroll was completed by using QuickBooks to write cheques for employees for weekly pay.
• Submitted weekly payroll reports, tracked time and attendance for monthly reports.
• Managed disability management for injuries through WSIB and led RTW program.
• Assisted with succession planning and creating new work policies in accordance with the ESA.
• Responsible for the recruitment and onboarding of new employees.
• Responsible for training new employees and created training guides for the company.

Customer Care Supervisor at Leons Furniture (2017-11 – 2019-08)

• Provided customer service to valued customers through finalizing sales at the billing point and handling all customer service inquiries.
• Participated in the recruitment process screened employees, conducting first interviews, and onboarding new employees, maintaining and updating employee files and talent profile on ADP.
• Trained new employees on the computer systems (GERS/POS) and on the sales floor on product knowledge.
• Trained all new staff on onboarding documentation and store code of ethics.
• Created an in-depth step by step training guide for Customer Service, Merchandising, Sales Associates and Manager Roles for staff to learn the POS system effectively.
• Responsible for bi-weekly payroll using ADP Workforce. Approved time and attendance cards created batches as needed, and payroll reports.
• Participated in disciplinary action through sitting in investigation meetings, maintained meeting minutes, drafted warnings and reprimands.
• Completed daily reports which include finance, weekly sales reports, money balancing, price matching and warehouse paperwork.
• Maintained finance accounts for customers who are financing with Desjardins, handled refunds when needed.

Diploma in Human Resources Management – Humber College (2018)

Bachelor of Applied Science in Applied Psychology & Science in Psychology – University of Guelph (2015)