Shannon Ottonen

Compassionate and highly organized administrative professional with experience in healthcare and wellness reception, clinic management, client services, confidential documentation and financial administration.

Social Service

Worker graduate with previous experience supporting individuals with behavioral, emotional and social needs. Skilled at creating a calm and welcoming environment, communicating sensitivity with clients and families, managing priorities, and maintaining professionalism during difficult or emotionally challenging situations. Experienced in reception, appointment scheduling, telephone and email communication, billing, payment processing, records management and day-to-day office operations.

A quick learner who adapts easily to new systems and procedures. Seeking to bring strong administrative, interpersonal, and client-care skills to your company.

Clinic Manager/Receptionist at Village Roots Wellness (2020-01 – Present)

• Manage daily clinic operations, including appointment scheduling, coordinating multiple practitioner calendars, processing payments, and maintaining accurate client records.
• Provide compassionate and professional front-desk service, greeting clients and creating a welcoming and respectful environment.
• Respond to telephone, email, and in-person inquiries with patience, professionalism and attention to individual needs.
• Handle confidential client and health-related information with discretion and care.
• Process billing, payments and insurance submissions accurately and efficiently.
• Support healthcare practitioners with administrative and operational needs.
• Manage inventory and assist with maintaining an organized and professional clinic environment.
• Communicate effectively with clients who may be experiencing stress, uncertainty, or personal difficulties.
• Balance multiple responsibilities and changing priorities while maintaining accuracy and quality of service.
• Create social media advertisements and promotional materials to support clinic communication and outreach.
• Use JaneApp and other digital office systems for scheduling, communication, documentation and administrative tasks.

Youth Behavior Specialist at Family Care Group Homes Inc. (2016-01 – 2017-12)

• Provided compassionate support to youth experiencing behavioural, emotional, and social challenges.
• Built trusting relationships through patience, empathy, active listening, and respectful communication.
• Maintained composure and professionalism during challenging or emotionally difficult situations.
• Maintained accurate documentation and confidentiality while working collaboratively with colleagues to provide safe, respectful, and consistent support.

Stay at Home Mom at Personal (2017-01 – 2020-12)

• Took a planned career break to become a first-time parent and provided full-time care for my daughter and son during their early childhood years.
• Maintained strong organization, time management, communication, and multitasking skills while managing family responsibilities.

Diploma in Social Service Worker – Sheridan College (2016-01)

Certificate in Business Management – Durham College (2012-01)