Terrell Best-Phillips
Administrative & Customer Service Professional
Talent
AjaxMember since June 8, 2026
Reception & front desk operationsCustomer service & client supportCall handling & phone systemsAppointment scheduling & calendar managementData entry & CRM systemsEmail communication & follow-upsMicrosoft Office (Word, Excel, Outlook)Conflict resolution & problem-solving
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Reception & front desk operationsCustomer service & client supportCall handling & phone systemsAppointment scheduling & calendar managementData entry & CRM systems
About
Administrative and customer service professional with 5+ years managing high-volume communications, CRM systems, and client coordination. Skilled in scheduling, conflict resolution, and process optimization across fast-paced environments.
Experience
Client Services / Administrative Support - Enercare - Toronto, ON
- Managed high-volume inbound calls and scheduled service appointments with 100% accuracy.
- Optimized CRM records to improve data accuracy, supporting seamless customer follow-up.
- Resolved inquiries with professionalism and empathy, consistently achieving high satisfaction.
Reception / Customer Service Support - Nissan / Chevrolet - Toronto, ON
- Managed front desk for multi-brand dealership, directing clients and ensuring positive first impressions.
- Coordinated bookings and maintained organized customer files across dual locations.
- Streamlined front-office workflows, reducing wait times and improving operational efficiency.
Retail Customer Service Associate - Old Navy - Toronto, ON
- Handled purchases, returns, and inquiries with accuracy and strong attention to detail.
- Maintained store organization and drove positive experiences through proactive client engagement.
Customer Support / Administrative Assistant - TELUS
- Managed high-volume inbound and outbound calls for major telecom provider, resolving service issues efficiently.
Administrative / Client Coordination Support - AtlasCare
- Coordinated client scheduling and maintained databases to ensure accurate records and timely service delivery.
Education
High School Diploma
Skills
Administrative & Customer Service Professional
