Terrell Best-Phillips

Administrative and customer service professional with experience in reception, client coordination, and office support. Strong background in handling high-volume calls, scheduling appointments, and maintaining accurate records. Known for professionalism, organization, and delivering positive customer experiences in fast-paced environments.

Client Services / Administrative Support - Enercare - Toronto, ON

• Handled inbound calls and scheduled service appointments
• Maintained and updated customer records in internal systems
• Coordinated service schedules and confirmed bookings
• Resolved customer inquiries and ensured satisfaction

Reception / Customer Service Support - Nissan / Chevrolet - Toronto, ON

• Greeted clients and directed them to appropriate departments
• Managed incoming calls and booked appointments
• Maintained organized customer information and files
• Supported daily administrative and front desk operations

Retail Customer Service Associate - Old Navy - Toronto, ON

• Assisted customers with purchases, returns, and inquiries
• Handled transactions and maintained accuracy
• Supported store organization and daily operations

Customer Support / Administrative Assistant - TELUS - Toronto, ON

• Managed customer accounts and updated service details
• Handled high-volume inbound and outbound calls
• Documented interactions and maintained records
• Assisted with issue resolution and service support

Administrative / Client Coordination Support - AtlasCare - Toronto, ON

• Scheduled appointments and coordinated daily operations
• Maintained accurate records and customer databases
• Communicated with clients regarding service updates
• Supported general office administrative tasks

High School Diploma