Shashank K Bharadwaj

With 5+ years of experience in the IT and Fintech sectors as a business analyst, I have successfully led and delivered transformative projects that enhanced process efficiency, user experience, and stakeholder satisfaction. I am a certified Professional Scrum Master (PSM®) passionate about product management and agile collaboration.

At the City of Ottawa, I spearheaded a 45% improvement in the time entry process, and reduced issue resolution time by 25%. I implemented new tools and measures to optimize data visualization and automation. Previously, at Wells Fargo and Capgemini, I drove innovative process transformation journeys, streamlined process hierarchy, and presented MVPs for key projects, achieving a 15% improvement in process automation effectiveness and a 30% enhancement in customer experience.

I hold a postgraduate degree in Business Analytics and Business Intelligence from Great Lakes Institute of Management and The University of Texas at Austin, where I developed a strong foundation in quantitative and qualitative methods, AI, and ML. I have applied my analytical acumen and collaborative spirit to create value for customers and businesses in various domains and industries.

I'm looking for a challenging opportunity where I can leverage my skills, passion, and experience to build the right solutions that solve real-world problems, bring people together, and meet customer needs. I am eager to learn from and contribute to a dynamic, innovative team that shares my vision and values.

⭐Data-Driven Process Enhancement:

-Leveraged statistical concepts to visualize trends in the data, devised correction measures, and implemented new tools to improve process efficiency.

• Spearheaded a 45% efficiency boost in the time entry process through transformative initiatives.
• Utilized Excel Power Query for data refinement, automation, and eliminating rework.
• Conducted user interviews and an environmental scan, achieving a 60% improvement in process visibility.

⭐Effective Issue Resolution:

• Established and led the issue-tracking team, reducing resolution time by 25%.
• Built a robust channel in internal ticketing software for enhanced issue tracking and timely resolution.

⭐Project Management Excellence:

• Managed a $1.5 million project budget, enhancing customer engagement by 80%.
• Successfully managed concurrent projects, addressing challenges through strategic time management.
• Led user training and documented comprehensive guides for seamless onboarding.

⭐Operational Excellence:

-Drove innovative process transformation journeys, agile strategy, and process modeling of more than 500 back-end banking processes.

⭐Stakeholder Collaboration:

• Collaborated with leadership, SMEs, architects, product owners, and development teams for effective stakeholder management.
• Presented Minimum Viable Product (MVP), gathering early feedback for key projects.

⭐Organizational Change Management:

• Spearheaded organizational change by classifying over 10,000 processes, and streamlining the process hierarchy by over 60%.

⭐Data-Driven Decision-Making:

• Utilized quantitative and qualitative methods, achieving a 15% improvement in process automation effectiveness.

⭐Process Improvement:

• Implemented continuous improvement best practices, optimizing workflow, maintaining system efficiency, and improving process quality.

Worked for the Wells Fargo project as a contract resource from Capgemini. Recognized for quality and project execution, was absorbed into Wells Fargo as a full-time employee.

⭐Business Process Enhancement:

• Drove a 15% improvement in backend banking processes by facilitating change requests and developing 500+ process models.

-Built process models, tweaking workflows, and improving KPIs, thus streamlining the business processes of the bank and enhancing customer experience by 30%.

• Conducted extensive customer interviews and collaborated with global scrum teams, leading to a streamlined process hierarchy.

⭐Operational Excellence:

• Led Scrum, backlog prioritization, and Kanban effectively, achieving a 95% on-time project delivery rate.
• Conducted impact and gap analysis, implementing continuous improvement best practices, reducing bottlenecks by 12%.

⭐ Product Development:

-Gathered Business requirements and developed epics and user stories for translating business needs for UI/UX upgrades for product websites, and mobile apps.

• Enhanced project efficiency by 10% through a well-defined project scope, objectives, and product roadmap.
• Led discussions with UX, ensuring readiness of mocks and prototypes and fostering collaboration across teams.

⭐Quality Assurance:

• Contributed to a 15% reduction in overall defects through effective test scenario development and supervision of QA and UAT efforts.

⭐Mobile App Development:

• Played a pivotal role in the end-to-end agile delivery of iOS and Android mobile apps, achieving seamless functionality for payment gateways, supply chain, POS, POD, inventory management, order management, and route management solutions.
• Developed EPICs, agile user stories, and technical specification documents and facilitated end-to-end SDLC for above mentioned b2b Saas products.

⭐Process Optimization:

• Implemented continuous process improvement methods, optimizing workflows and reducing cycle times, improving velocity, and enhancing customer experience.

Texas McCombs School of BusinessTexas McCombs School of Business

Postgraduate Degree, Business Analytics & Business Intelligence