Shedon Johnson

Customer-focused professional with 7+ years of customer service experience, including call-centre support, inbound calls, email inquiries, billing, account upgrades, payment collection, and data entry. Experienced in resolving customer concerns, supporting account needs, and delivering courteous service. Brings additional experience in POS transactions, merchandising, warehouse operations, and administrative support.

Customer Service Representative at Atripco Delivery (2016-11 – 2021-07)

• Handled inbound calls and email inquiries, supported billing needs, and assisted with account upgrades.
• Completed data entry to maintain customer and account information.

Customer Service Representative at Minacs Call Center (2013-03 – 2015-09)

• Answered inbound calls, resolved customer questions, and helped solve service issues.
• Recommended additional services, collected customer payments, and opened new customer accounts.

Warehouse Cleaner at Amir Quality Meats (2025-04 – Present)

• Clean and sanitize bathrooms, lunchroom, office areas, and other designated spaces.
• Sweep, mop, vacuum, remove waste, and maintain a clean and safe work environment.

Merchandiser / Data Entry at CIVIX (2024-10 – 2025-05)

• Completed packaging, data entry, and shipping-label preparation.
• Supported managers with administrative tasks and day-to-day workflow.

Bottle Service at LA SHISH (2023-05 – 2024-01)

• Welcomed customers, escorted them to tables or booths, and provided attentive service.
• Processed cash and credit-card payments and assisted with inventory and cleanup.

Merchandiser / Warehouse at UPS (2022-06 – 2023-06)

• Sorted, picked, packed, and scanned packages; loaded and unloaded trucks.
• Maintained an organized work area and supported daily warehouse operations.

Technology Diploma – Canadian College of Business (2013 – 2013)

High School Diploma – St. Augustine Secondary School (2004 – 2009)