Sheida Mehrabi

A dedicated professional with a customer-focused mindset, driven by a genuine desire to deliver outstanding service. Seeking a role as a Customer Service Associate where I can foster my customer-centered service abilities and precise attention to detail in order to enhance sales experiences and convey high-value impressions.

My highlight qualifications as follows:

•Extensive experience in delivering exceptional customer service, ensuring a positive and high-quality experience.

•Outstanding verbal and written communication skills, adept at effectively interacting with clients, colleagues, and management.

•Proficient in utilizing MS Office applications to efficiently manage guest customer orders, sale processes, and administrative tasks.

•Strong problem-solving abilities with keen attention to detail.

•Highly skilled in multitasking and effectively managing time, maintaining a smooth and efficient front desk operation.

London Drugs | North Vancouver, BC

Customer Service Representative

 10/2022 – 4/2023

• Interacted with customers to present diversified clientele and promote personalized customer care and styling guidance, which enhanced customer satisfaction and business growth.
• Kept a tidy and organized store environment, including stock replenishment and product displays and maintained harmonious and professional relationships with members and clientele to ensure that the products are demonstrated knowledgeably so they can make wise purchases

Safeway | North Vancouver

Customer Service Associate

8/2021 – 7/ 2022

• Handled cash, credit card, and electronic payment transactions with accuracy and efficiency. 
•  Actively promoted shop goods and special offers in order to boost sales and improve client interaction.

BC Council of International Cooperation| Vancouver

Event Planner Assistant (Volunteer)

10/2019 –1/2020

• Assisted in coordinating and organizing various events, including meetings, conferences, and workshops, ensuring the smooth execution of all plans.
• Participated in the preparation of promotional materials and marketing strategies to increase event visibility and participation.

MOSAIC | Vancouver

Immigrant and Refugee Settlement Facilitator (Volunteer)

10/2019– 9/2021

• Conducted one-on-one detailed needs assessment and referrals and provided support virtually (during the time of pandemic) and in person.
• Helped workshop facilitators in delivering informative sessions targeted at newcomers

0 to 100 Iranian Trading Co | Tehran, Iran

Customer Sales Advisor

7/2016 – 12/2019

• Audited customer account information to identify issues and develop solutions.
• Delivered fast, friendly, knowledgeable service for routine questions and complaints.

Ghalamchi Educational Institute | Tehran, Iran

Educational Advisor

10/2009 – 8/ 2015

• Fostered a sense of satisfaction among students and parents by providing tailored academic guidance, assisting in setting achievable objectives, and elucidating the pathways for individual career goals.
• led customer-centred workshops and information sessions on a broad spectrum of educational topics such as course selection and study techniques.

New York Institute of Technology, Vancouver, BC

Master of Business Administration (MBA) 

12/2021

The University of Tehran | Iran, Tehran

Master’s in Library Science

04/2015

The University of Tehran | Iran, Tehran

Bachelor’s in Library Science

04/2009