Shivam Mishra

Seasoned and proactive Business Analyst professional with 10 years of experience and a unique hybrid skillset that touches business analysis, software testing, and managing cross-functional teams. Proficient in Agile methodology and committed to continuous improvement. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.

Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

QA Lead, Aeris Communications, 11/2021 - Current

• Led a business to significant improvements in operations, processes, products,

services, and software by conducting comprehensive data analysis and analytics utilizing SQL

• Spearheaded cross-functional teams responsible for managing a suite of

IoT products, driving increased efficiency and performance

• Achieved a 35% reduction in customer complaints by conducting root cause analysis and executing effective issue resolution
• Identified critical functional and design gaps within the system during the

Requirement Gathering and Execution Phases, enabling timely and effective interventions to improve performance

• Designed and implemented a highly successful enterprise automated onboarding solution, streamlining the process and reducing manual efforts by an impressive

90%

Senior Consultant, Deloitte Consulting Pvt. Ltd, United, 04/2015 - 11/2021

• Successfully led United States Healthcare and Public Sector Projects for the States of Indiana, Connecticut, and Rhode Island, delivering optimal outcomes while remaining within budget and on schedule
• Conducted comprehensive requirements gathering sessions with stakeholders,

resulting in the seamless implementation of a project that met or exceeded all expectations

• Achieved a 12% increase in user adoption of a new system through the development and execution of highly effective training and communication strategies
• Analyzed customer feedback to identify key areas of improvement,

ultimately increasing customer satisfaction by a notable 20 points

• Devised and executed a highly successful risk management plan, reducing the occurrence of project risks by a significant 10%
• Provided invaluable expertise in Finance, Business Process Improvement,

and Analytics, contributing to the overall success of each project

Software Engineer, Wipro Technologies Pvt. Ltd, 01/2013 - 04/2015

• Spearheaded challenging integration testing for a range of heterogeneous systems, ensuring optimal performance and integration for Banking

Products developed for Capital One Bank

• Successfully designed and developed complex workflows for these products, enabling seamless integration and usage across multiple systems
• Developed and executed rigorous testing protocols to ensure the highest possible levels of quality and functionality for these products
• Identified critical issues and areas of improvement within the banking products, ultimately driving significant enhancements to performance and usability
• Utilized in-depth technical expertise to deliver innovative solutions and continually improve the banking products developed for Capital One Bank

PG Diploma in International Business Operations

B.Tech in Electronics and Communications Engineering