Shorty

A proactive self-starter with experience in the housing industry outreach, dispatch, call centers, customer services, food preparation, cleaning and administrative experieince;who is able to support a broad client base. Respected and approachable person who infuences others and leads by example to meet corporate objectives.

Tenant Relations Assistant at Nishnawbe Homes (2024-01 – 2026-03)

• Contributed to a positive work envirnment with strong interpersonal skills and proactive teamork
• Strengtened client relationships through consitant follow up communication and efficent problem resolution
• Worked closely with managment to provide effective assistance for specific aspects of business operations
• Greeted guests with friendiness and professionalism
• Answering phones and trabsferring to appropriate locations
• Scheduling interviews with potential tenants
• Attending and participating in housing interviews with potential tenants
• Collecting and receiving rent payments, and following procedures
• Processing incoming/outgoing mail and courrier distribution
• Supporting tenant relations manager
• Updating and overseeing applications and waitlist

Adult Housing Support Worker at Native Canadian Center (2022-01 – 2022-09)

• Networking ith oher Indigenous agencies
• Intake for clients
• Filling out housing applications
• Applying for housing benefits and supports
• Attending virtual and in person meetings to discuss housing options
• In charge of the Lifting Spirits Program
• Keeping clients files up to date
• Vieiwng apartments with clients Refferals
• Paperwork
• Outreach with Na Me Res
• Time managment/compleing deadlines

Receptionist at Nishnawbe Homes (2022-07 – 2022-01)

• Answeing calls
• Transferring calls to tenants and management
• Data entry
• filling paperwork
• Updating staff and tenant list
• Sorting mail
• Opening doors for tenants and staff
• Completing daily shift reports

Call Take and Dispatch at B and D Deliveries (2017 – 2021)

• Answeing high volume calls
• Placing large amount of orders
• Data Entry
• Customer Service
• Creating and closing custimer accounts

Customer Service Representative at ARVATO DIGITAL SERVICES

MSN.Broadband National

• Answering calls for various helpdesks
• Switching from one helpdsek to another when asked
• Learning new products and how to support them
• Problem solving and troubleshooting when customer has a problem
• Referring the customers to tehnical support when neccessary
• Opening and closing accounts for customers
• Selling products and up selling wherever possible

College Career Development Proffesional