Shruti Patel

Healthcare professional with 8+ years of experience in patient coordination, medical administration, clinical support, and customer service across healthcare and academic environments. Skilled in patient intake, EMR documentation, appointment coordination, insurance processing, medical reporting, and interdisciplinary communication. Strong ability to manage sensitive information, support physicians and patients, and maintain accuracy in fast-paced healthcare settings.

Medical Assistant/receptionist - Ultra care medical - Mississauga, ON

(2026-04)

• Managed high-volume patient scheduling, phone communication, and front-desk coordination while maintaining efficient clinic workflow and patient satisfaction
• Managed incoming calls, emails, faxes, and patient inquiries while prioritizing urgent requests appropriately
• Maintained accurate EMR documentation and updated patient records
• Performed phlebotomy and collected laboratory specimens following safety protocols
• Processed insurance forms, billing documentation, and third-party claims with strong attention to detail

Medical Assistant / Receptionist - Uptown Medical - Oakville, CA

(2017-10 - 2024-10)

• Served as the first point of contact for patients, managing appointments, patient intake, and front-desk operations in a busy medical clinic
• Coordinated insurance documentation, billing records, and third-party inquiries while maintaining accuracy and confidentiality
• Performed EMR data entry, medical documentation, filing, and telephone communication with patients and healthcare providers
• Recorded patient histories, vital signs, symptoms, and medical information accurately
• Assisted in maintaining clinic compliance with healthcare regulations, safety standards, and administrative procedures
• Managed inventory, ordered medical supplies, and coordinated equipment maintenance and repairs
• Resolved patient concerns professionally and efficiently while delivering compassionate customer service

Geriatric Clinical Assistant (for Family Physician) - Amica at City Centre - Mississauga, ON, CA

(2017-10 - 2022-12)

• Assisted physicians with patient assessments, procedures, and clinical documentation for geriatric patients
• Monitored patient conditions, vital signs, and changes in physical or mental health, reporting concerns promptly to physicians
• Performed phlebotomy, medication administration, and patient support in accordance with clinical protocols
• Maintained accurate EMR documentation and communicated effectively with healthcare teams and caregivers
• Provided compassionate patient-centered care while ensuring sensitivity to age-related healthcare needs

Admission Counsellor/Secretary - Windsor University School of Medicine - Mississauga, ON, CA

(2017-08 - 2017-11)

• Interacted with students in person and over the phone including incoming and outbound calls, and interviewing prospective students
• Provided outstanding assistance by communicating all admission, academic and administrative policies advising the necessary next steps
• Followed up with all leads and questions using the university's portal system follow-up process within 24 business hours with the goal of same day
• Maintained database in an organized, error-free manner and professionalism
• Met goals and completing special projects and temporary duties as assigned
• Assisted in Graduation fairs at the university and colleges, all over Canada and USA

M.D. - Medicine