Chandermani Chandermani
Healthcare professional with 8+ years of experience in patient support, medical records management, and healthcare administration
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About
Healthcare professional with 8+ years of experience in patient support, medical records management, and healthcare administration. Recognized for accuracy, confidentiality, and exceptional customer service in fast-paced healthcare environments. Fluent in English, Hindi, and Punjabi.
Experience
Health Care Aid at Lower Mainland Society in Community Living (2018-05 – Present)
- Maintained 100% accuracy and Medicare compliance across 400+ electronic health records (EHR), managing complex patient charts, physician orders, and prescription data entries.
- Actively monitored clients for adverse health or behavioural changes, immediately reporting safety issues, missed doses, or condition updates to the supervising clinical team.
- Strictly followed established medical protocols and legal delegation boundaries during client check-ins, ensuring safe distribution and zero administration errors.
Consultations & Sales Representative at TELUS (2022-01 – 2022-04)
- Clarified service terms and advised 40+ clients face-to-face daily at mall kiosks and doors, using active listening to interpret their needs and explain technology in easy words.
- Processed client details and analyzed credit records with care, comparing and verifying government IDs to ensure 100% data accuracy and privacy.
- Documented account profiles in the computer with zero errors, arranged technician installation dates, and successfully met deadlines for data entry.
Residential Support Worker at Springbridge Management (2017-06 – 2018-01)
- Delivered high-quality, person-centred care and daily living assistance for up to 12 elderly residents per shift prioritizing physical comfort, emotional well-being, and dignity.
- Engaged in continuous, active listening to assess verbal and non-verbal client needs, ensuring personalized support plans were met and tailored to each individual's unique preferences.
- Monitored residents closely for behaviour or health changes, using empathetic communication to de-escalate anxiety or distress while accurately documenting and reporting critical updates to the care team.
Education
Post-Graduate Certificate in Community Mental Health Nursing – Niagara College (2018)
Post-Graduate Certificate in Palliative Care Nursing – Niagara College (2017)
Bachelor of Science in Nursing – Baba Farid College of Nursing (2016)
