Shubham Kalia

Senior Business Analyst / Business Systems Analyst with 8+ years of experience delivering enterprise software, digital banking, ERP modernization, integration, data, and process-improvement initiatives across Banking, Financial Services, Insurance, Retail, and Telecommunications. Strong ownership of functional and non-functional requirements, systems analysis, process analysis, data analysis, backlog refinement, solution-design support, API / interface requirements, data mappings, integration specifications, UAT, defect triage, production-readiness, and vendor coordination in Agile software-development environments. Experienced partnering with Product Owners, Account / business leaders, Solution Architects, Developers, Designers / UX, QA, Data, Risk, Compliance, Operations, and external vendors to translate business needs into concise, implementation-ready system specifications.

Strong insurance and privacy-sensitive financial-services background provides transferable alignment to health-benefits / wellness technology environments.

Senior IT Business Analyst - Pet Valu - Markham, ON

(2024-10 - 2026-04)

• Led business and systems analysis across Dynamics NAV-to-Dynamics 365 modernization, vendor and finance platforms, digital applications, SQL/database services, and MuleSoft/Azure integrations within a complex enterprise software environment.
• Facilitated discovery and requirements workshops with Product Owners, Operations, Finance, Supply Chain, Architecture, Engineering, QA, business users, and vendors to elicit detailed functional / non-functional requirements, clarify scope, and resolve competing priorities.
• Translated business needs into functional specifications, user stories, acceptance criteria, business rules, process flows, API / integration requirements, data contracts, field-level mappings, exception scenarios, and traceability artifacts for Developers and QA.
• Partnered with Solution Architects and technical teams to conceptualize solution designs, document system interactions, assess upstream / downstream impacts, define data exchange requirements, and validate integration constraints across REST / JSON, MuleSoft, Azure, SQL, and enterprise applications.
• Created interface-mapping and source-to-target specifications covering product, vendor, finance, inventory, ERP, and portal data; used SQL to validate transformations, reconcile records, investigate discrepancies, and support data-quality decisions.
• Coordinated an offshore third-party vendor on API / integration and portal enhancements, aligning requirements, dependencies, interface behaviour, testing readiness, release planning, and post-implementation support.
• Partnered with QA during SIT/UAT through test-scenario review, defect triage, business validation, retesting, sign-off, release readiness, and production checks; maintained traceability from requirements through test coverage and delivered scope.
• Recommended process and procedure improvements, streamlined backlog readiness, created system guides / workflows / training materials, and informally mentored junior BAs on requirements quality and delivery practices.

Senior Business Analyst - Royal Bank of Canada (RBC) - Toronto, ON

(2022-10 - 2024-08)

• Led Business Analysis for RBC Mobile / NOMI digital-banking modernization across approximately 30–40 contributors, partnering with Product, Architecture, Engineering, Data, QA, Risk, Compliance, Privacy, Operations, and business stakeholders.
• Facilitated discovery, refinement, sprint-planning, solution-design, and requirements sessions; authored / refined 400+ functional specifications, user stories, acceptance criteria, business rules, BPMN models, sequence diagrams, API requirements, data mappings, and traceability artifacts.
• Worked with Solution Architects and Developers to define REST / JSON APIs, request / response expectations, system interactions, integration workflows, data contracts / mappings, error handling, and impacts across customer profile, transaction history, notifications, mobile, MuleSoft, Azure, and core banking services.
• Used SQL to analyze and reconcile customer, account, and transaction data, investigate missing / inconsistent results, validate downstream data movement, and support reporting checks and root-cause-oriented issue investigation.
• Ensured Risk, Compliance, Privacy, access, and customer-impact considerations were reflected in business rules, solution requirements, validation scenarios, and release decisions within a highly regulated environment.
• Supported QA through test-scenario and acceptance-criteria review, UAT, defect triage, business sign-off, requirements-to-test traceability, release readiness, and post-production validation, contributing to a 70%+ reduction in critical pre-production defects.
• Managed requirement ambiguity, scope changes, conflicting business needs, and cross-team dependencies while communicating technical concepts in business-friendly language to senior and non-technical stakeholders.

Business Analyst - Lowe's Canada - Toronto, ON

(2021-11 - 2022-09)

• Supported enterprise software / ERP initiatives through stakeholder workshops, functional requirements, BRD / FRD documentation, current-state / future-state analysis, UML / process flows, user stories, acceptance criteria, data requirements, UAT, and release readiness.
• Used SQL, Excel, Power BI, Visio, and Balsamiq to analyze processes and data, validate system behaviour, document solution concepts, and support Developers, QA, Product Owners, and business stakeholders through implementation.

Business Analyst - Rogers Communications - Toronto, ON

(2020-02 - 2021-10)

• Supported customer-facing digital and internal software initiatives by eliciting requirements, documenting business / system needs, workflows, user stories, acceptance criteria, data scenarios, and integration dependencies across Product, Development, QA, and business teams.
• Used SQL for validation and issue analysis; supported UAT, defect investigation, release readiness, production support, and vendor / RFI-RFP activities in a fast-paced Agile environment.

Junior Business Analyst - Desjardins Insurance - Ontario

(2016-12 - 2017-08)

• Supported regulated insurance-technology initiatives through stakeholder interviews, BRD / FRD development, process mapping, business rules, use cases, RTM, data / system requirements, UAT, defect analysis, and implementation support.
• Collaborated with business SMEs, IT, and cross-functional teams on insurance and compliance requirements.

Rayat & Bahra University- Electronics & Communications

Centennial College- Computer Systems technology- Networking