Shwetha K

Operations Lead with 7+ years of experience overseeing end-to-end order management processes, including order creation, fulfillment, invoicing, and customer payment. Proven ability to deliver high customer satisfaction in high-volume, fast-paced environments. Skilled in leading teams, meeting deadlines, and achieving operational KPIs while ensuring process accuracy and service excellence.

Hands-on exposure to SAP S/4 HANA EWM covering inbound and outbound processes, warehouse task and warehouse order management, RF operations, stock management, and warehouse monitoring. Strong ability to leverage operational leadership and SAP EWM knowledge to contribute effectively to supply chain, warehousing, and logistics functions.

Business Operations Lead at Infosys (2022-01 – 2022-11)

First point of contact for the client and stakeholders for all process-related queries, handling a team of 15 members in day-to-day operations.

• Led daily operational activities and coordinated cross-functional teams to ensure timely order processing and achievement of business KPIs.
• Developed work schedules to match staffing levels, and monitored progress to improve work process efficiency.
• Planned routes to provide the most efficient production while also managing labor hours and waste.
• Performed personnel-related activities, such as hiring, scheduling, and performance appraisals.
• Resolved customer and operational issues, improving service quality and ensuring adherence to delivery timelines.
• Set and executed strategy, and ensured the department's objectives were successfully met.

Senior Associate at DXC Technology (2019-04 – 2021-09)

Effectively managed over 70 customer accounts across the globe for Accounts Receivable.

• Work actively toward client delight, and ensure that there are minimal escalations in the process.
• Effectively manage the RCA process, which helps in eliminating any repetitive issues.
• Process standardization and process initiatives.
• Transition new projects remotely from other regions, which also involves identifying the appropriate resources.
• Implement a quality monitoring plan, and monitor progress.
• Auditing delivery fees and sales taxes over the invoices prepared.
• Generate weekly aging reports.
• Research and analyze accounts.

Process Associate at Hewlett Packard Bangalore (2014-09 – 2017-11)

• Allocating the work on a daily basis for the team.
• Preparing the reports about the number of requests received, processed, and aging, and publishing the same to the manager on a weekly basis.
• Checking the accuracy of the team randomly, and ensuring all the requested quality check has been done, and ensuring that what we have done meets the requests and correcting the issues within the team.
• Prepare quality reports and dashboards – assess internal as well as external feedback on quality.
• Participate in weekly client management conference calls.
• Standardization of processes.
• Monitor and update standard operating procedures for various processes.

Bachelor of Science – Govt first grade college for women, Kolar (2010)

Master of Science – Bangalore University (2012)

Diploma in Fashion Designing – Vogue Institute of fashion technology (2022)