Simarpreet Kaur

Customer-focused and motivated Retail Associate with 1 year of experience at H&M in Toronto and 1 year of experience at Zara in Ludhiana, India. Experienced in providing personalized customer service, assisting customers with product selection, processing POS transactions, maintaining merchandise presentation, restocking products, and supporting daily store operations. Strong communication and teamwork skills with the ability to work efficiently in fast-paced retail environments.

RETAIL ASSOCIATE - H&M - Toronto, ON

(2025-05 - 2026-07)

• Welcomed customers and provided friendly, personalized service throughout their shopping experience.
• Assisted customers in finding products, selecting sizes, and choosing items based on their preferences and needs.
• Provided product recommendations and supported sales through effective customer engagement and product knowledge.
• Operated POS systems and processed cash, debit, and credit transactions accurately.
• Assisted with returns, exchanges, and customer questions while maintaining a professional approach.
• Replenished merchandise and ensured products were organized and readily available on the sales floor.
• Maintained attractive merchandise displays and followed store presentation standards.
• Assisted customers in fitting rooms and maintained fitting room organization.
• Supported inventory and stockroom activities, including receiving, organizing, and replenishing merchandise.
• Maintained a clean, organized, and welcoming store environment.
• Worked collaboratively with team members to meet customer needs and maintain efficient store operations.
• Assisted during busy periods, promotions, and high-volume shopping hours.

RETAIL ASSOCIATE - Zara - Ludhiana, Punjab, India

(2023-06 - 2024-07)

• Provided attentive customer service and assisted customers throughout their shopping experience.
• Helped customers locate merchandise, select appropriate sizes, and make purchasing decisions.
• Recommended products based on customer preferences, style, and needs.
• Processed customer purchases accurately using POS systems and handled cash and card transactions.
• Assisted with returns and exchanges while following store procedures.
• Maintained organized and visually appealing sales-floor displays.
• Replenished merchandise and ensured products were properly presented and available to customers.
• Organized fitting rooms and returned merchandise to the appropriate areas.
• Assisted with stockroom organization and inventory-related tasks.
• Maintained store cleanliness and organization throughout shifts.
• Worked effectively with team members to provide efficient service during busy periods.
• Responded professionally to customer questions and concerns.

Diploma - Business - Centennial College (2024-09 - 2025-12)