Simran Sandhu

Experienced Assistant Store Manager with a proven track record of managing a $3 million annual operation and leading a team of 25–30 employees. Strong background in operations, team leadership, customer service, retail, and social services. Seeking to leverage my leadership and operational expertise in a dynamic Operations role.

Assistant Store Manager - Tim Hortons - Ancaster, ON

(2024-12)

• Creating a weekly schedule, approving vacations, and handling hiring.
• Approving payroll, reviewing monthly profit and loss with the store manager.
• Placing Store orders based on needs.
• Handling customer feedback and major escalations.
• Hiring and Hands-on training for new employees.

Shift Supervisor - Tim Hortons - Ancaster, ON

(2024-01 - 2024-11)

• Directing the team towards specific stations like drive-thru, counter, and kitchen-based tasks.
• Monitoring service timings across stations to meet corporate targets.
• On-the-job training for new hires.
• Verifying cash registers during opening and closing procedures.
• Assisting the Manager in weekly budgets and setting sales targets.

Social Service Worker - Nurse next door - Brantford, ON

(2021-05 - 2023-12)

• Assisting client needs, creating goal plans, and monitoring progress.
• Providing immediate emotional support and safety planning during emergencies.
• Gathering initial client details, background information to determine services.
• connecting vulnerable clients to housing, food banks and financial assistance.

Retail Sales Associate - Hudson Bay - Hamilton, ON

(2019-03 - 2020-02)

• Performed daily opening and closing procedures such as counting money in the cash drawer.
• Maintained a clean and organized store environment that met all safety standards.
• Used POS system to process sales and refund transactions.
• Mastered point-of-sale systems, including cash register operations and credit card processing.

Diploma - Social Work - Mohawk College (2021-04)