Sinit Tewelde

Strong customer service skills with the ability to communicate with diverse audiences

• Adaptable team player with a positive attitude willing to go the extra mile
• Strong administration, organizational and time management skills to work in a fast-paced environment
• Qualified in digital marketing software and knowledgeable in MS Office
• Fluent in English, Tigrinya and Amharic
• Available to work Full-Time, Monday to Sunday during the daytime

Customer Experience Associate (CEA) - TD Bank - Edmonton, Alberta

(2025-06)

• Delivered professional and friendly customer service while assisting clients with everyday banking transactions and inquiries
• Processed deposits, withdrawals, bill payments, transfers and other transactions accurately while following bank policies and procedures
• Identified customer needs and generated qualified referrals to Investment and Business Banking partners, helping connect clients with appropriate financial solutions and supporting new business opportunities
• Built positive client relationships through active listening, problem-solving and personalized service
• Received positive customer feedback for providing helpful, professional and high-quality service

Sales Associate - McFrugal’s - Edmonton, Alberta

(2025-02)

• Assisted customers and handled questions about products
• Completed sales transactions, including processing payments and issuing receipts
• Restocked shelves and priced items and maintained an organized sales floor
• Provided excellent customer service, ensuring a positive shopping experience

VERTO Intern - YOUCAN Youth Services - Edmonton, Alberta

(2025-01 - 2025-03)

• Used strong communication skills to complete group projects efficiently
• Established methods of promoting positive self-esteem in myself and others
• Demonstrated punctuality and time management skills through consistent attendance
• Increased knowledge for managing different personalities in a respectful and professional manner

Sales Associate (Seasonal) - Cleo - Edmonton, Alberta

(2024-10 - 2025-01)

• Assisted customers with product selections, purchases, and service transactions
• Built rapport with customers by answering questions and utilizing effective listening skills
• Listened patiently to complaints and tailored resolutions to meet customer needs
• Increased sales by upselling products and inquiring about customer preferences

Real Estate Agent - Kabod Marketing Solution - Addis Ababa, Ethiopia

(2022-10 - 2024-05)

• Assisted clients in purchasing, selling and renting properties
• Developed strategies to increase visibility of listings among target audiences
• Knowledgeable with current market trends
• Maintained long term relationships by contiously updated knowledge of current market trends and local inventory availability

Bachelor of Commerce - Business Student - MacEwan University (2025)

Civil Engineering - Eritrean Institute Technology (2019 - 2020)