Customer Experience Associate (CEA) - TD Bank - Edmonton, Alberta
(2025-06)
- Delivered professional and friendly customer service while assisting clients with everyday banking transactions and inquiries
- Processed deposits, withdrawals, bill payments, transfers and other transactions accurately while following bank policies and procedures
- Identified customer needs and generated qualified referrals to Investment and Business Banking partners, helping connect clients with appropriate financial solutions and supporting new business opportunities
- Built positive client relationships through active listening, problem-solving and personalized service
- Received positive customer feedback for providing helpful, professional and high-quality service
Sales Associate - McFrugal’s - Edmonton, Alberta
(2025-02)
- Assisted customers and handled questions about products
- Completed sales transactions, including processing payments and issuing receipts
- Restocked shelves and priced items and maintained an organized sales floor
- Provided excellent customer service, ensuring a positive shopping experience
VERTO Intern - YOUCAN Youth Services - Edmonton, Alberta
(2025-01 - 2025-03)
- Used strong communication skills to complete group projects efficiently
- Established methods of promoting positive self-esteem in myself and others
- Demonstrated punctuality and time management skills through consistent attendance
- Increased knowledge for managing different personalities in a respectful and professional manner
Sales Associate (Seasonal) - Cleo - Edmonton, Alberta
(2024-10 - 2025-01)
- Assisted customers with product selections, purchases, and service transactions
- Built rapport with customers by answering questions and utilizing effective listening skills
- Listened patiently to complaints and tailored resolutions to meet customer needs
- Increased sales by upselling products and inquiring about customer preferences
Real Estate Agent - Kabod Marketing Solution - Addis Ababa, Ethiopia
(2022-10 - 2024-05)
- Assisted clients in purchasing, selling and renting properties
- Developed strategies to increase visibility of listings among target audiences
- Knowledgeable with current market trends
- Maintained long term relationships by contiously updated knowledge of current market trends and local inventory availability
