System Integration Manager Nov 2019 - Present
Nigerian Civil Aviation Authority • Lagos, Nigeria
- Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) departments and companies
- Develop and implement policies and procedures for electronic data processing and computer systems development and operations
- Meet with clients to discuss system requirements, specifications, costs and timelines
- Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
- Control the budget and expenditures of the department, and of the NCAA
- Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training.
Support Desk Analyst Jan 2016 - Oct 2019
PATH II • Lagos, Nigeria
- Responded to customer inquiries via email, chat, and phone, ensuring prompt and accurate resolution of issues
- Troubleshoot technical problems, guide customers through product features, and provide step-by-step assistance.
- Collaborated with cross-functional teams to address escalated issues and implement solutions.
- Maintained detailed records of customer interactions and resolutions in the CRM system
