Sohaib Ali

Hospitality professional with 4+ years of experience delivering exceptional guest experiences across luxury hotels and hospitality operations in India and Canada. Expertise in front desk operations, guest relations, reservations management, concierge services, check-in/check-out procedures, payment processing, and customer service excellence. Experienced with The Oberoi Amarvilas, Taj Hotels, and leadership roles at Tim Hortons.

Field Training Supervisor at Tim Hortons (2025-04 – Present)

• Train and coach team members across multiple locations.
• Conduct operational, food safety, and quality audits.
• Support scheduling, labour management, onboarding, and operational excellence.
• Deliver training workshops and improve guest experience standards.

Guest Services Associate at The Oberoi Amarvilas (2022-09 – 2024-09)

• Delivered luxury guest experiences while maintaining Forbes and LQA standards.
• Managed check-in, check-out, reservations, billing, and payment processing.
• Utilized MICROS Opera PMS for room assignments and guest profiles.
• Coordinated concierge services, travel arrangements, and VIP guest requests.
• Managed room inventory and resolved guest concerns through service recovery.
• Collaborated with cross-functional departments to ensure seamless guest experiences.

Guest Services Associate at Taj Lakefront (2022-05 – 2022-09)

• Performed guest check-in/check-out and reservation management.
• Processed payments and handled front desk operations.
• Assisted guests with inquiries, transportation, and service requests.

Hospitality Intern at Taj Falaknuma Palace (2021-01 – 2022-05)

• Rotated through Front Office, Food & Beverage, Learning & Development, and Banquet Operations.
• Assisted with guest services, events, and concierge functions.

Post-Graduate Diploma in Hospitality and Tourism Management – Niagara College (2023 – 2024)

Post-Graduate Certificate in Public Relations & Strategic Communication Management – York University (2024 – 2025)

Bachelor of Science in Hospitality & Hotel Administration – Jagran Lakecity University (2019 – 2022)