Sohaib Ali
Hospitality professional with 4+ years of experience
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About
Hospitality professional with 4+ years of experience delivering exceptional guest experiences across luxury hotels and hospitality operations in India and Canada. Expertise in front desk operations, guest relations, reservations management, concierge services, check-in/check-out procedures, payment processing, and customer service excellence. Experienced with The Oberoi Amarvilas, Taj Hotels, and leadership roles at Tim Hortons.
Experience
Field Training Supervisor at Tim Hortons (2025-04 – Present)
- Train and coach team members across multiple locations.
- Conduct operational, food safety, and quality audits.
- Support scheduling, labour management, onboarding, and operational excellence.
- Deliver training workshops and improve guest experience standards.
Guest Services Associate at The Oberoi Amarvilas (2022-09 – 2024-09)
- Delivered luxury guest experiences while maintaining Forbes and LQA standards.
- Managed check-in, check-out, reservations, billing, and payment processing.
- Utilized MICROS Opera PMS for room assignments and guest profiles.
- Coordinated concierge services, travel arrangements, and VIP guest requests.
- Managed room inventory and resolved guest concerns through service recovery.
- Collaborated with cross-functional departments to ensure seamless guest experiences.
Guest Services Associate at Taj Lakefront (2022-05 – 2022-09)
- Performed guest check-in/check-out and reservation management.
- Processed payments and handled front desk operations.
- Assisted guests with inquiries, transportation, and service requests.
Hospitality Intern at Taj Falaknuma Palace (2021-01 – 2022-05)
- Rotated through Front Office, Food & Beverage, Learning & Development, and Banquet Operations.
- Assisted with guest services, events, and concierge functions.
Education
Post-Graduate Diploma in Hospitality and Tourism Management – Niagara College (2023 – 2024)
Post-Graduate Certificate in Public Relations & Strategic Communication Management – York University (2024 – 2025)
Bachelor of Science in Hospitality & Hotel Administration – Jagran Lakecity University (2019 – 2022)
