Sophie

Client service who walks in for different services to discuss their file, drop off prescriptions, requests T5 slips, request special diet forms or medical transportation forms.

Client Care Specialist Employment and Financial Assistance - City of Ottawa - Ottawa, Ontario

(2022-09)

Client service who walks in for different services to discuss their file, drop off prescriptions, requests T5 slips, request special diet forms or medical transportation forms.

• Case conferencing with coordinators, case workers, other client care specialists and 3rd party vendors.
• Verifying information for accuracy such as leases, utility bills, prescriptions of all kinds.
• Approving and Issuing benefits to help clients with utilities, rent, furniture, glasses, health supplies such as CPAP or diabetes requirements.

Child Care Subsidy Support Assistant - Employment and Financial Assistance - City of Ottawa - Ottawa, Ontario

(2018-11 - 2019-03)

• Launching new Child Care placements for residents of The City of Ottawa.
• Maintaining clear communications with Family Support Unit, residents and community partners regarding new Child Care placements.
• Closing terminated Child Care placements and communicating status of files to residents.
• Transferring Child Care files to appropriate agencies and verifying attendance in Ontario Child Care Municipal System

Administrative Support Clerk – Employment and Social Services - City of Ottawa - Ottawa, Ontario

(2003-10)

Daily Operations of Social Support Centre Office file room including maintaining and filing loose confidential documents. Organizing and maintaining confidential Ontario Works client files.

• Scheduling appointments for various Municipal and provincial programs.
• Supported Employment and Financial Assistance office Cheque Control office. Responsible for printing and issuing client cheques, monitor vendor payments, organize DBD payments.
• Requesting and implementing Program verification consent forms including CRA, Iron Mountain confidential forms, property checks and third-Party Equifax.
• Assisted Ontario Works clients with Ontario Works file questions, navigating Social Assistance Application Management computer system.
• Currently working as the administrative support clerk supporting the childcare subsidy department, helping parents navigate the online application system over the phone and in person.
• Seeing clients in the waiting room to help them submit the appropriate documents required for their childcare subsidy application.
• Sending yearly reviews to parents regarding their childcare subsidy files monthly and assisting the childcare subsidy workers with sending termination letters.
• Met with different clientele and was able to support them using life stabilization skills.
• Provided different resources and connections to parents of the childcare subsidy programs.
• Able to manage my workload by having sole responsibility in sending out annual review letters in a timely fashion every month.
• Treated every client with respect, equity and inclusion.

High school diploma - College Catholique Samuel-Genest