Soumya Unnikrishnan
A Banking Professional/Operations Manager
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About
Banking Professional/Operations Manager with over 10 years of extensive experience in managing various processes in the Banking and Financial Services domain. Well-versed in managing the day-to-day activities of the bank, such as opening and closing accounts, processing transactions, and resolving customer inquiries. Adept at demonstrating analytical capabilities to improve process efficiency, quality management, and performance excellence across functions related to New Account Screening, KYC, Payments and Wire Transfers, Cards, Check Fraud and Recovery, Claims and Disputes, and, US Legal order processing in Retail and Commercial Banking.
Experience
Banking Professional/Operations Manager with over 10 years of extensive experience in managing various processes in the Banking and Financial Services domain. Well-versed in managing the day-to-day activities of the bank, such as opening and closing accounts, processing transactions, and resolving customer inquiries. Adept at demonstrating analytical capabilities to improve process efficiency, quality management, and performance excellence across functions related to New Account Screening, KYC, Payments and Wire Transfers, Cards, Check Fraud and Recovery, Claims and Disputes, and, US Legal order processing in Retail and Commercial Banking.
Managed complex and high-visibility business transformation initiatives including:
- Improved Customer Experience for banking processes
- LEAN initiatives for operational excellence
- Business Readiness and Change Management
- Employee Retention and Engagement
- Process Migrations
Education
Post Graduate Certificate in Business Management
