Sran Navjot Singh

I am SRAN, I am a result driven fitness professional with 10 years of PT Industry experience spanning the entire business ecosystem, from client relations to high level leadership. I have a proven track record of scaling premium fitness brands and integrating expertise in CRM optimization, head of sales leadership, and operational management. Recently I have demonstrated success as a GM by blending hands on coaching roots with strategic business oversight to drive profitability, leading elite team members and delivering 5 stars client retention.

General Manager at ATP PERSONAL TRAINING (2025-03 – 2026-06)

• Management: Managed the full business P&L, operations for a premium, result driven fitness studio, increasing revenue and maintaining a high premium client retention rate
• Leadership: Led, mentored a team of elite personal trainers, support staff. Oversaw the ATP Apprenticeship Education to maintain high standards to science-based coaching standards and ATP Values.
• Operational Efficiency: Streamlined daily-to-quarterly business operation to optimize performance, client experience, and business growth

Client Relations Manager at ULTIMATE PERFORMANCE (2019-01 – 2024-10)

• Coordinate and maintain strong relationships with clients
• Primary point of contact, addressing inquires, resolving issues and facilitating communication between clients and the company
• Collaborate with in-house global teams to optimize performance, client experience, and business growth
• Continued leading sales processes for new prospects and existing clients with latest tools and software improvements.
• Conduction in person consultation with new leads to drive business growth and revenue

Project Manager & Sales Coordinator at ULTIMATE PERFORMANCE (2018-07 – 2021-09)

• Managed and funneled leads, organize consultations, handled first point of contact inquiries
• Managed in-house projects (EatUP) – Planning and Defining scopes, managed resources and budget, managed eternal vendors, securing required tools to enhance performance
• Led team executions, controlled daily, weekly, monthly flows and reporting and documenting weekly and monthly revenue and loss reports to stakeholders

Front of House Administrator at ULTIMATE PERFORMANCE (2017-03 – 2018-06)

• Greeting clients, managing calls, emails and handle everyday office task

Waiter & Food Runner at SHERATON HOTELS & RESORTS (2010-08 – 2016-12)

Oyster and Wine Bar

• Provide positive dining experience through excellent customer service and refined understanding of the culinary offerings.
• Floor and guest management to ensure smooth run of operations

Sports Coordinator at YMCA (2015-05 – 2015-12)

Bachelor of Science Education in Sports Science – THE EDUCATION UNIVERSITY OF HONG KONG (2012-09 – 2016-05)

High School Diploma – GRIGGS INTERNATIONAL ACADEMY (2008-09 – 2010-07)

Hong Kong Certificate of Education Examination – DELIA MEMORIAL SCHOOL, HIP WO (2003-09 – 2008-07)