Shift Manager at KFC Timmins (2023-10 – 2025-05)
- Promoted from Team Member to Shift Manager in November 2024.
- Managed customer flow to ensure timely and efficient service.
- Collaborated with kitchen staff to maintain order accuracy and timeliness.
- Resolved customer complaints and feedback professionally to improve satisfaction.
- Trained new cashiers on register operations and customer service standards.
- Performed opening and closing duties including cash reconciliation.
- Upsold additional products and promotions to increase revenue.
HR Recruiter at TalentHive (2022-02 – 2023-03)
- Conducted HR interviews; negotiated compensation fitments, relocation expenses, joining bonuses, and notice period buyouts for mid-to-senior level roles.
- Sourced profiles from job portals, LinkedIn, and employee referrals; built high-calibre talent pipelines.
- Maintained candidate rapport to minimize last-minute dropouts.
- Prepared weekly recruitment dashboards for delivery heads, tracking progress on requirements.
- Coordinated background verification processes post-offer.
HR Recruiter at Career Soft Solutions (2018-12 – 2019-02)
- Sourced candidates via online platforms and social media; managed full-cycle recruiting from sourcing to offer.
- Conducted phone screenings and in-person interviews; collaborated with hiring managers on requirements.
- Utilized ATS to manage candidate information and optimize recruitment workflows.
- Facilitated onboarding for new hires and contributed to long-term recruitment strategy development.
Customer Support Executive at Intelenet Global Solutions (2017-12 – 2018-10)
- Delivered professional telephone support across inbound/outbound call center operations.
- Handled diverse customer enquiries, ensuring timely and accurate resolution.
