Customer Service specialist
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•Looking for a position where I can utilize my skills and experience that I have gained while working in various fields where I can advance my employment career
•My availability is wide open able to work Sunday-Saturday with any open to close hours
•I am a very fast learner
•I am very experienced in dealing with any type of customer situations, good or bad
Cashier and Customer Service Representative/Merchandiser at Shoppers Drug Mart (2023-09 – Present) • Assisting customers with the checkout service while providing excellent customer service skills to make sure the customer has a good experience • Processing payments in the forms of cash, debit, credit and gift cards • Selling OLG lottery • Stocking shelves with our products while making sure it is organized and correct locations • Assisting customers locating products • Answering phones for customer services inquiries • Making sure customers have had a good experience shopping at our location
Grocery, PC Express personal shopper and cashier clerk with a manager override at Zehrs (Loblaws) (2020-06 – 2023-09) • Escort customers to the appropriate aisle or shelve in order to assist with purchasing decisions, Provide excellent customer service, Ensure the store is clean, safe and in order, Stock and replace products, Keep shelves fully stocked with fresh products. Prepare store displays and ensure that products are accurately labeled. Order out of productDiscard expired items • Ring in groceries for customers,, memorizing fruit, vegetable and other various items that we sell that requires a code.
Greet customers politely and making sure that they have found everything they were looking for in store. Keep communication open with all store employees. Using POS system at our cashier locations. Ringing in products using cash, debit and credit and gift cards.
Assisting customers in bagging groceries. Using technology to complete the personal shopping expedience for customers, completing orders and stocking items in correct locations
Food and Beverage Server at Cambridge Ice Park (2009-05 – 2014-05) • Greeting customers, taking food and drink orders, answering any menu questions/descriptions, punching in orders and sending to kitchen, making sure food is correct before setting food on to tables, delivering bills to customers and processing all forms of payments, keeping open conversations with customers ensuring they enjoyed their meal and had a wonderful visit with food correctly as they ordered and overall impressed, memorizing the menu and drinks to always be aware of any questions or recommendations asked. Remembering table numbers, run expo when needed.
Customer Service Representative and reception at Cambridge Ice Park (2009-03 – 2013-05) • Creating hockey, baseball and volleyballs schedule for the day, handling conflicts and different customer relations that arise for the sports offered, handing out keys and equipment for the ice rink, answering phones, directing customers to and from the location, administrative duties, entering scores and statistics to our offered sports, handling large amounts of money using cash, credit and debit. Handling different programs used for sign ups of the sports and activities that are offered Front Desk Receptionist and Sports Convenor at Cambridge ice park (2009-03 – 2012-05) • Creating hockey, baseball and volleyballs schedule for the day, handling conflicts and different customer relations that arise for the sports offered, handing out keys and equipment for the ice rink, answering phones, directing customers to and from the location, administrative duties, entering scores and statistics to our offered sports, handling large amounts of money using cash, credit and debit, assisting the bar/ kitchen directing tables food orders, delivering food ordered, handling the sales of coffee and other cold beverages and helping maintenance keep up with the cleaning of the facility
Secondary School in General and manageable business required – Galt Collegiate Institute
