Jason Gill
Customer Service Representative
About
Correct use of PLE machinery. Receival of stock and cyclical stock counts. Ongoing education of staff on LCBO products assigned by Store Manager, including facilitating instore staff tastings.
Experience
Customer Service Representative - LCBO Store 794 - Woodstock, Ontario
(2025-11)
- Correct use of PLE machinery.
- Receival of stock and cyclical stock counts.
- Ongoing education of staff on LCBO products assigned by Store Manager, including facilitating instore staff tastings.
- Relaying sections of the store in accordance to Store Manager requests.
- Consulting with customers requiring assistance with questions about product knowledge.
- Assist with recommending new product acquisitions to Store Manager.
Operations/Area Manager - Liquor Emporium/Barrel & Batch - Sydney, Australia
(2017-08 - 2025-06)
Managed operations for five Sydney-based retail liquor stores as well as an online and wholesale business.
- Led staff training and ensured store compliance with RSA regulations.
- Supported brand promotions and customer engagement initiatives.
- Oversaw five retail liquor stores: managed staffing, training, and payroll.
- Served on tasting panel and liquor buying group.
- Achieved 22% profit growth and 12% cost reduction through operational improvements.
Liquor Store Manager / Supervisor - IGA Liquor Wentworth Point - Sydney, Australia
(2016-02 - 2017-06)
- Handled store setup, staffing, purchasing, and training.
- Maintained high service standards and product quality.
Liquor Store Manager / Supervisor - IGA Warriewood & Elanora Heights - Sydney, Australia
(2014-08 - 2016-01)
- Managed two store locations and implemented new liquor section setups.
- Improved product ranges and staff efficiency.
Liquor Store Manager / Supervisor - IGA Wentworth Point & Lilyfield - Sydney, Australia
(2012-05 - 2014-05)
- Oversaw liquor operations, purchasing, staffing, and training across two sites.
NSW Sales Manager - IPETZ Pet & Livestock Supply - Direk, South Australia
(2007 - 2010)
- Sold pet supplies and reptile livestock to retail stores, zoos, and sanctuaries.
- Built and maintained wholesale client relationships.
Store Manager - Petstock Camperdown - Sydney, Australia
(2006 - 2007)
- Set up new retail location, hiring and training staff.
- Partnered with local shelters for animal rehoming programs.
Brand Ambassador - Frontline Promotions Liquor Tastings - Sydney, Australia
(2006 - 2009)
- Conducted liquor tastings at events, pubs, and stores representing premium brands.
Store Manager - Camperdown Cellars - Leichhardt, Australia
(2003 - 2006)
- Managed daily operations, staff hiring, training, payroll, and marketing.
Liquor Sales - Amatos Liquor - Leichhardt, Sydney, Australia
(2000 - 2003)
- Learned all aspects of retail liquor operations within a large format store.
Education
Standard First Aid CPR C + AED - St. John's Ambulance (2026)
First Aid Certificate - Canadian Red Cross (2025)
Smart Serve Certificate (2025)
Responsible Service of Alcohol Certificate (2020)
Licensee Training Certificate (2024)
Course in Warehousing Level IV - Warehousing, OH&S, Safe Manual Handling Techniques - TAFE
Course in Food and Beverage - Food and Beverage - TAFE (1998)
Licensed Cricket Coaching Certificate - Cricket Coaching - Australian Cricket Association (1998)
