Stephanie Charland

Dedicated to consistently delivering the highest quality service, growing revenues and maximising profitability. SUPERB ATTENTION TO DETAIL! Fast and efficient. Excellent multitasking skills and a strong reputation for excellent customer service.

Extremely loyal and hard working. Will always go the extra mile to ensure perfection. Friendly and charismatic, with a strong customer following and extensive experience in bar psychology. Trustworthy and committed.

Proficient with Microsoft Word, Excel and PowerPoint. Versed in food preparation and back house management. Strong social, oral and written communication skills. In-depth knowledge of adhering to business standards.

Works well under pressure and excels in a fast paced environment. Always seeking knowledge with a strong desire to learn. Excellent problem solving skills.

Willing to relocate: Anywhere

F.O.H. Supervisor & Bartender at The Regal Beagle (2023-06 – 2026-06)

• Responsible for liquor order, hiring and training new staff
• Supervising front of the house and back of the house staff
• Dealing with customer and staff complaints
• Create the schedule for all staff
• Providing prompt, efficient, friendly, and quality service at all times
• Maintaining stock levels to prevent shortages
• Quickly and efficiently pour draft, mix cocktails, while consistently keeping the bar and work areas clean and sanitary in compliance with bar, AGLC and very high standards
• Accurately and quickly calculate checks, make changes and operate debit/credit machines
• Taking prompt, corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff
• Creating bar incentives and contests to drive sales and promote the venue

Courier Delivery Driver at City Wide Courier (2023-11 – Present)

• Distribute packages, products and documents from institutes, individuals, businesses, and government agencies
• Receiving job duties by wireless data service
• Requesting payments, obtaining signatures from customers
• Strong communication skills, familiar with the local language
• Good sense of direction
• Ability to maintain basic accounting records
• Good understanding of traffic patterns
• Punctual and knowledge of GPS systems

Bartender/ FOH. Manager at Little Tavern (2022-03 – 2023-11)

• Responsible for liquor order, hiring and training new staff
• Supervising front of the house and back of the house staff
• Dealing with customer and staff complaints
• Create the schedule for all staff
• Providing prompt, efficient, friendly, and quality service at all times
• Maintaining stock levels to prevent shortages
• Quickly and efficiently pour draft, mix cocktails, while consistently keeping the bar and work areas clean and sanitary in compliance with bar, AGLC and very high standards
• Accurately and quickly calculate checks, make changes and operate debit/credit machines
• Taking prompt, corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff
• Creating bar incentives and contests to drive sales and promote the venue

Traffic Control Person/ Construction at Ledcor (2021-03 – 2021-10)

• Safely and punctually driving to multiple sites throughout the day
• Controlling the flow of traffic around road construction sites
• Setting up and positioning all traffic signs, warning and detour signs, positioning traffic cones and barricades
• Informing the construction crew of any safety hazards
• Stopping, slowing, and safely directing traffic through work or construction sites
• Protecting workers in the construction zone by regulating traffic flow

Bartender at O'Sullivans (2020-06 – 2021-03)

Bartender at Grey Eagle Event and Concert Hall (2019-03 – 2020-03)

Bartender at Schooners Pub (2016-09 – 2020-03)

Assistant Manager/ Bartender at The Regal Beagle (2009-09 – 2016-09)

Bartender/ Night Manager at Pints and Half Pints (2007-07 – 2009-08)

Bartender at Juliets Castle (2006-09 – 2008-08)

Courier desk / Mailroom clerk at McCarthy Tétrault LLP (2004-07 – 2006-08)

• Handled and distributed mail and packages within the company, ensuring accuracy and timeliness
• Responsible for scanning and sorting every outgoing parcel and letter through overnight shipping and same day couriers
• Processed all outgoing mail and maintained records of all transactions
• Copied, filed, answered phones, worked with Couriers
• Date, receive, and log all incoming items including certified and registered documents
• Sort and deliver mail

Residential & Commercial Cleaner at Merry Maids (2002-06 – 2004-06)

Cleaned Residential and commercial building and homes

Receptionist / Data Entry Clerk at V-Line Sportswear (2002-07 – 2004-07)

• Provided prompt, efficient, friendly, and quality service at all times
• Managed shipping and receiving
• Data entry and customer relations
• Maintained stock and supplies
• Managed the day to day office operations
• Transferring paper formats into computer files and database systems
• Proficient with Microsoft Word, Excel and PowerPoint
• Composed and sent over 150 emails a week using Microsoft Outlook
• Created and formatted simple office budget spreadsheets on Microsoft Excel
• Wrote, edited and formatted documents on Microsoft Word
• Organized tasks using Google Calendar

Cashier/ Customer Service Representative at Loblaws (2000-10 – 2002-06)

• Provided prompt, efficient, friendly, and quality service at all times
• Handled cash and credit transactions
• Enthusiastic and motivated
• Memorised hundreds of fruit and vegetable codes
• Awarded cashier of the year with the least amount of voids

– Port Credit Secondary School (1996-09 – 2000-06)