Emma Halsall

Provide warm and professional service at a private members only Golf course Clubhouse. Maintain a thorough understanding the menu and daily specials. Accommodate all food sensitivities or intolerances by communicating clearly and effectively with BOH team.

Supervisor, Key holder, Server, Bartender - Granite Golf Private Club - 2699 York Durham Line, Uxbridge, ON

(2024-06)

• Provide warm and professional service at a private members only Golf course Clubhouse.
• Maintain a thorough understanding the menu and daily specials.
• Accommodate all food sensitivities or intolerances by communicating clearly and effectively with BOH team.
• Anticipate members needs, go above and beyond whenever possible to authentically build rapport and exceed expectations.
• Prepare and deliver drinks, accompaniments, and fresh to go orders from a mobile application, in person and telephone.
• Responsible for delegating tasks and side work, actively train and support new or less experienced coworkers leading with kindness, maturity and attention to detail.
• Supervise each shift and manage scheduled servers, make cuts as necessary and delegate tasks when required.
• Hold master key, responsible for stocking product, liquor and non alcoholic beverages. Ensuring every door in the clubhouse is locked, and the alarms are on before leaving each night.
• Perform all steps of service ensuring guest satisfaction

Accounting Department (Contract position) - Medisystem - 243 Consumers Drive, North York, ON

(2024-04 - 2024-05)

Temporary work placement contract in the accounting department of Medisystems Pharmaceuticals.

• Taking inbound calls, processing transactions, updating client accounts.
• Fulfilled quotas for data entry to help the department catch up during tax season.

Technical Support Agent, WFH - Rogers Wireless - Work from Home

(2024-01 - 2024-04)

• Taking in-bound calls, providing support for Rogers Wireless Customers.
• De-escalate and resolve customer concerns.
• Provide guidance and support for a large spectrum of technical issues.
• Multi tasking phone calls, online chats, support documents, note taking and case reporting.
• Navigate between different types of software that provide different support options and information for agents.
• Comfortable greeting customers, investigating their concerns while troubleshooting to reach resolution.

Server/Bartender - The Keg Steakhouse + Bar - 162 York Blvd, Richmond Hill, ON

(2021-06 - 2021-10)

• Prepare hand crafted cocktails quickly and efficiently.
• Open and close the main bar and service bar.
• Memorize menu items and wine pairings, consider food allergies and preferences of many guests at a time.
• Apply covid standards of care strictly to protect patrons and coworkers during the Covid outbreak.
• Stocking product, manage glassware, receive wine, beer and liquor orders.
• Complete all steps of service efficiently, ensuring guest satisfaction.
• Multitasking serving cocktail tables, the bar wood and service bar with ease and organization, always giving service of high standard.

Assistant Food and Beverage Manager / Guest Administration / Reception - Scarboro Golf and Country Club - 321 Scarborough Golf Club Road, Scarborough, ON

(2017-12 - 2023-02)

• Taking and setting up member reservations.
• Planning theme nights and private dinners for the members.
• Touring the Club to outside guests and booking event spaces.
• Organizing setup of events, staffing and catering.
• AV set up.
• Handling payments, cash outs, floats and tills.
• De-escalating conflict amongst staff, guests and members in a professional manner.
• Inputting inventory (Liquor, Beer, Wine)
• Working reception desk.
• Managing Membership files.
• Working with programs such as Google Sheets, Microsoft Office and Powerpoint.
• Administering Covid Tests and logging vaccination passports.

Bartender/Cocktail Server - Jack Astor's Bar and Grill - 580 Progress Avenue, Scarborough, Ontario

(2007-05 - 2019-01)

• Greet tables within 2 minutes, perform all steps of service while romancing big three items and upselling to increase cheques.
• Performing daily cash transactions as well as handling server cash outs, individual sales of up to $3000.
• Completing opening duties and/or closing duties as well as side work efficiently.
• To ensure all equipment (i.e. blenders, glassware washers), are clean, prepped and ready for each shift
• Prepare garnishes, syrups and in house made sangria and margaritas as well as back up prep for later shifts
• To mix, prepare and serve drinks according to recipes, ensuring proper wine, draft and liquor pours
• To make sure product stock, as well as workstations are ready before opening of shift.
• To keep an accurate record of all spilt drinks as well as breakage of any liquor bottles, using flare bartending.

Store Front Team Leader - Tim Hortons - 478 Kingston Road, Pickering, ON

(2005-01 - 2007-05)

• Prompt and courteous greeting of guests.
• Drink and food preparation.
• Handled cash.
• Drive through operations.
• Stocked, maintained and cleaned workstations.
• Handled guests complaints with a positive and unfaltering attitude.
• Reported and tracked any and all losses.
• Brought guest complaints to supervisors or managers promptly.
• Learned the importance of conflict resolution and teamwork in a stressful environment.

Graduate - Hotel Operations Management - Centennial College of Hospitality (2017-05)

Bachelor of Arts (incomplete) - Arts - Ryerson University (2005-09 - 2007-06)

High School Diploma - Dunbarton High School (2001 - 2005)