Supervisor, Key holder, Server, Bartender - Granite Golf Private Club - 2699 York Durham Line, Uxbridge, ON
(2024-06)
- Provide warm and professional service at a private members only Golf course Clubhouse.
- Maintain a thorough understanding the menu and daily specials.
- Accommodate all food sensitivities or intolerances by communicating clearly and effectively with BOH team.
- Anticipate members needs, go above and beyond whenever possible to authentically build rapport and exceed expectations.
- Prepare and deliver drinks, accompaniments, and fresh to go orders from a mobile application, in person and telephone.
- Responsible for delegating tasks and side work, actively train and support new or less experienced coworkers leading with kindness, maturity and attention to detail.
- Supervise each shift and manage scheduled servers, make cuts as necessary and delegate tasks when required.
- Hold master key, responsible for stocking product, liquor and non alcoholic beverages. Ensuring every door in the clubhouse is locked, and the alarms are on before leaving each night.
- Perform all steps of service ensuring guest satisfaction
Accounting Department (Contract position) - Medisystem - 243 Consumers Drive, North York, ON
(2024-04 - 2024-05)
Temporary work placement contract in the accounting department of Medisystems Pharmaceuticals.
- Taking inbound calls, processing transactions, updating client accounts.
- Fulfilled quotas for data entry to help the department catch up during tax season.
Technical Support Agent, WFH - Rogers Wireless - Work from Home
(2024-01 - 2024-04)
- Taking in-bound calls, providing support for Rogers Wireless Customers.
- De-escalate and resolve customer concerns.
- Provide guidance and support for a large spectrum of technical issues.
- Multi tasking phone calls, online chats, support documents, note taking and case reporting.
- Navigate between different types of software that provide different support options and information for agents.
- Comfortable greeting customers, investigating their concerns while troubleshooting to reach resolution.
Server/Bartender - The Keg Steakhouse + Bar - 162 York Blvd, Richmond Hill, ON
(2021-06 - 2021-10)
- Prepare hand crafted cocktails quickly and efficiently.
- Open and close the main bar and service bar.
- Memorize menu items and wine pairings, consider food allergies and preferences of many guests at a time.
- Apply covid standards of care strictly to protect patrons and coworkers during the Covid outbreak.
- Stocking product, manage glassware, receive wine, beer and liquor orders.
- Complete all steps of service efficiently, ensuring guest satisfaction.
- Multitasking serving cocktail tables, the bar wood and service bar with ease and organization, always giving service of high standard.
Assistant Food and Beverage Manager / Guest Administration / Reception - Scarboro Golf and Country Club - 321 Scarborough Golf Club Road, Scarborough, ON
(2017-12 - 2023-02)
- Taking and setting up member reservations.
- Planning theme nights and private dinners for the members.
- Touring the Club to outside guests and booking event spaces.
- Organizing setup of events, staffing and catering.
- AV set up.
- Handling payments, cash outs, floats and tills.
- De-escalating conflict amongst staff, guests and members in a professional manner.
- Inputting inventory (Liquor, Beer, Wine)
- Working reception desk.
- Managing Membership files.
- Working with programs such as Google Sheets, Microsoft Office and Powerpoint.
- Administering Covid Tests and logging vaccination passports.
Bartender/Cocktail Server - Jack Astor's Bar and Grill - 580 Progress Avenue, Scarborough, Ontario
(2007-05 - 2019-01)
- Greet tables within 2 minutes, perform all steps of service while romancing big three items and upselling to increase cheques.
- Performing daily cash transactions as well as handling server cash outs, individual sales of up to $3000.
- Completing opening duties and/or closing duties as well as side work efficiently.
- To ensure all equipment (i.e. blenders, glassware washers), are clean, prepped and ready for each shift
- Prepare garnishes, syrups and in house made sangria and margaritas as well as back up prep for later shifts
- To mix, prepare and serve drinks according to recipes, ensuring proper wine, draft and liquor pours
- To make sure product stock, as well as workstations are ready before opening of shift.
- To keep an accurate record of all spilt drinks as well as breakage of any liquor bottles, using flare bartending.
Store Front Team Leader - Tim Hortons - 478 Kingston Road, Pickering, ON
(2005-01 - 2007-05)
- Prompt and courteous greeting of guests.
- Drink and food preparation.
- Handled cash.
- Drive through operations.
- Stocked, maintained and cleaned workstations.
- Handled guests complaints with a positive and unfaltering attitude.
- Reported and tracked any and all losses.
- Brought guest complaints to supervisors or managers promptly.
- Learned the importance of conflict resolution and teamwork in a stressful environment.
