Steve Olewski

Delivered advanced hardware, software, and account-related technical support for customers of a leading global technology client Delivered billing, subscription and fraud escalation support for customers Resolved 35-40 issues daily, maintaining an average handle time of 15 minutes or less, maintaining >95%+ CSAT scores

Support Advisor Level 3 (Tier 2) at Transcom Worldwide (2021-07 – Present)

• Delivered advanced hardware, software, and account-related technical support for customers of a leading global technology client
• Delivered billing, subscription and fraud escalation support for customers
• Resolved 35-40 issues daily, maintaining an average handle time of 15 minutes or less, maintaining >95%+ CSAT scores
• Collaborated with engineering and operations teams on escalations and feedback loops to improve troubleshooting accuracy and effectiveness
• Recognized in performance coaching for consistently high-quality work and reliability
• Assisted peers as Team Captain and hosted team meetings with Team Lead
• Participated in client pilot programs

Shift Manager / Team Leader at McDonald's Restaurants (2016-06 – 2021-07)

• Oversaw daily operations and crew performance in a fast-paced environment
• Managed cash flow, scheduling, and adherence to health and safety standards
• Trained new employees and ensured quality, consistency, and efficiency
• Promoted a positive, customer-focused team culture through hands-on leadership