Employment background
TD Canada Trust | Telephone Banking Language Specialist
Vancouver,BC • 10/2022 – 03/2023
- Offered Trilingual customer service in English, Cantonese, and Mandarin
- Delivered outstanding customer service by building rapport with a wide variety of customers and solved problems upon first contact
- Actively listened to each customer’s unique needs and asked suitable questions to offer a tailored solution that is catered to them
- Completed accurate transactions in an effective and precise manner
- Effectively dealt with various situations including complex issues by providing favorable results
- Consistently met or exceeded KPI targets
- Managing everyday banking services: Authentication, bill payments, account opening, troubleshooting, Credit Card payments, etc.
R+D Kitchen by White Spot | Server/Server lead
Burnaby, BC • 04/2022 - present
- Providing dynamic and excellent service
- Leadership role assigning duties for servers
- Alcohol knowledge and upselling
Squish Granville | Sales Associate
Burnaby, BC • 11/2019 - 9/2020
- Social media management of Squish Granville Instagram account
- Courteous customer service, upselling, stock-coordinating
Roots, Burrard Robson | Sales Associate
Burnaby, BC • 05/2019 - 10/2019
- Courteous customer service, upselling, replenishing, organizing visuals of sales floor
Additional Information/Projects
- 2017: Hong Kong 7 men soccer YMCA cup, Tsuen Wan regional champion
- 2019: SFU Shockwave dragon boat team
- Volunteering: Fall 2018 Fraser International College Universal Case Competition helper
- Volunteering: Winter 2018 SFU STEM brain cancer awareness outreach
- Volunteering: SFU Canadian Cancer society (2019-2020)- Marketing coordinator & sponsorship liaison
- References available upon requirement.
