Stevie Tse

Hard-working Banking and Customer Service Specialist with 3 years of customer service, sales and clerical experience in office, retail, and restaurant settings. Seeking an innovative company that can utilize my relationship-building and problem-solving skills to further develop my career in customer service. Consistently met department goals by utilizing a tailored and solution-based approach while also maximizing sales opportunities.

Employment background

TD Canada Trust | Telephone Banking Language Specialist

Vancouver,BC • 10/2022 – 03/2023

• Offered Trilingual customer service in English, Cantonese, and Mandarin 
• Delivered outstanding customer service by building rapport with a wide variety of customers and solved problems upon first contact
• Actively listened to each customer’s unique needs and asked suitable questions to offer a tailored solution that is catered to them 
• Completed accurate transactions in an effective and precise manner
• Effectively dealt with various situations including complex issues by providing favorable results 
• Consistently met or exceeded KPI targets
• Managing everyday banking services: Authentication, bill payments, account opening, troubleshooting, Credit Card payments, etc.

Burnaby, BC • 04/2022 - present

• Providing dynamic and excellent service
• Leadership role assigning duties for servers
• Alcohol knowledge and upselling

Burnaby, BC • 11/2019 - 9/2020

• Social media management of Squish Granville Instagram account 
• Courteous customer service, upselling, stock-coordinating

Burnaby, BC • 05/2019 - 10/2019

• Courteous customer service, upselling, replenishing, organizing visuals of sales floor

• 2017: Hong Kong 7 men soccer YMCA cup, Tsuen Wan regional champion
• 2019: SFU Shockwave dragon boat team
• Volunteering: Fall 2018 Fraser International College Universal Case Competition helper
• Volunteering: Winter 2018 SFU STEM brain cancer awareness outreach
• Volunteering: SFU Canadian Cancer society (2019-2020)- Marketing coordinator & sponsorship liaison 
• References available upon requirement.

Simon Fraser University