Such Roy
Experienced community support worker with 4+ years in emergency response and social service delivery
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About
Experienced community support worker with 4+ years in emergency response and social service delivery, including critical involvement with the Canadian Red Cross. Skilled in crisis planning, conflict resolution, and client-centered service delivery, community services. Seeking to contribute to impactful programs that enhance community resilience and individual well-being.
Experience
Safety And Wellbeing Advisor (Volunteer) - Canadian Red Cross Canada & International
(2023-05 - 2026-02)
- Protection Advocacy
- Incident reporting
- Data trend analysis
- Compliance documentation
- Hazard documentation
Storytelling/ Arts & Crafts Instructor - Cabbagetown Community Arts Centre - Toronto
(2024-04)
- Create engaging, interactive educational experience, using narratives to enhance language skills, creativity, and emotional intelligence
Supervisor Emergency Management - Canadian Red Cross Canada & International
(2023-08 - 2023-11)
- Emergency plan creation & maintenance
- Compliance monitoring
- Case Manager
- Risk assessment
- Training & orientation
- Emergency personnel designation
- Documentation in automated system
- Budget management
Emergency Response Team Responder - Reception/ Administration - Canadian Red Cross Canada & International
(2022-09 - 2023-08)
- Electronic data entry
- Client registration
- Financial assistance
- Case conferences
- Case management
- MS Office applications (i.e. Word, Excel, PowerPoint, etc.)
- Issuing financial needs assistance
- Maintain confidentiality & clients records
- Scheduling of appointments & providing appropriate information
- Respond to enquiries & complaints from clients & staffs
- Support Operational Managers & Site Managers to open & run operation
Frontend/Cashier - FreshCo - Toronto
- Point of Sale
- Front-line customer service
- Transaction processing
- Cash handling
- Front end maintenance
- Maintain high accuracy with scanning and pricing
Sous Chef - Mercatto Trattoria - Toronto
(2018-11 - 2020-02)
- Budgeting
- Supplier relation
- Costing
- Record keeping
- Recruitment
- Training & development
Front desk Receptionist - ITC Windsor - Bangalore
(2018-07 - 2018-11)
- Visitor reception
- Scheduling & calendar management
- Document & data handling
- Security protocols
- Proficiency in office technology
Education
Certificate - Psychology - Toronto Metropolitan University - The Chang School (2025-05)
Certificate - Homeless Shelter Worker - Centennial College (2024-01 - 2024-04)
Certification - Communicable diseases - Toronto Hostel Training Centre (2024-02)
Certification - Customer Service - Toronto Hostel Training Centre
Certification - Ethical Boundaries - Toronto Hostel Training Centre
Certification - Harm Reduction - Toronto Hostel Training Centre
Certification - Toronto Shelter Standards - Toronto Hostel Training Centre
Bachelor - Hotel Management - Bangalore University (2006-08 - 2010-05)
