Such Roy

Experienced community support worker with 4+ years in emergency response and social service delivery, including critical involvement with the Canadian Red Cross. Skilled in crisis planning, conflict resolution, and client-centered service delivery, community services. Seeking to contribute to impactful programs that enhance community resilience and individual well-being.

Safety And Wellbeing Advisor (Volunteer) - Canadian Red Cross Canada & International

(2023-05 - 2026-02)

• Protection Advocacy
• Incident reporting
• Data trend analysis
• Compliance documentation
• Hazard documentation

Storytelling/ Arts & Crafts Instructor - Cabbagetown Community Arts Centre - Toronto

(2024-04)

• Create engaging, interactive educational experience, using narratives to enhance language skills, creativity, and emotional intelligence

Supervisor Emergency Management - Canadian Red Cross Canada & International

(2023-08 - 2023-11)

• Emergency plan creation & maintenance
• Compliance monitoring
• Case Manager
• Risk assessment
• Training & orientation
• Emergency personnel designation
• Documentation in automated system
• Budget management

Emergency Response Team Responder - Reception/ Administration - Canadian Red Cross Canada & International

(2022-09 - 2023-08)

• Electronic data entry
• Client registration
• Financial assistance
• Case conferences
• Case management
• MS Office applications (i.e. Word, Excel, PowerPoint, etc.)
• Issuing financial needs assistance
• Maintain confidentiality & clients records
• Scheduling of appointments & providing appropriate information
• Respond to enquiries & complaints from clients & staffs
• Support Operational Managers & Site Managers to open & run operation

Frontend/Cashier - FreshCo - Toronto

• Point of Sale
• Front-line customer service
• Transaction processing
• Cash handling
• Front end maintenance
• Maintain high accuracy with scanning and pricing

Sous Chef - Mercatto Trattoria - Toronto

(2018-11 - 2020-02)

• Budgeting
• Supplier relation
• Costing
• Record keeping
• Recruitment
• Training & development

Front desk Receptionist - ITC Windsor - Bangalore

(2018-07 - 2018-11)

• Visitor reception
• Scheduling & calendar management
• Document & data handling
• Security protocols
• Proficiency in office technology

Certificate - Psychology - Toronto Metropolitan University - The Chang School (2025-05)

Certificate - Homeless Shelter Worker - Centennial College (2024-01 - 2024-04)

Certification - Communicable diseases - Toronto Hostel Training Centre (2024-02)

Certification - Customer Service - Toronto Hostel Training Centre

Certification - Ethical Boundaries - Toronto Hostel Training Centre

Certification - Harm Reduction - Toronto Hostel Training Centre

Certification - Toronto Shelter Standards - Toronto Hostel Training Centre

Bachelor - Hotel Management - Bangalore University (2006-08 - 2010-05)