Temporary work (2024-04 – Present)
Actively seeking a permanent position.
Customer Care Team at Domino's Pizza Head Office (2023-10 – 2024-03)
- Dealing with all customer complaints through a ticket form placed on the Domino home portal which each ticket has to be dealt with within 5minutes of receiving & sent via email to the individual Franchise group to resolve within 5 days for complete customer satisfaction
- Report any food poisoning issues as a matter of importance to relevant team
- Updating customers personal details address etc.
- Reporting any ongoing issues to line Managers
- Taking customer calls completing online complaints form, personal information etc & reason for complaint sending over to correct Franchise Group to resolve
- Managing email complaints inbox
- Managing the ticket system as they come through within the 5minute time frame
Office manager and PA (To Director) at GESS / Home Comfort WDC LTD (2021-02 – 2023-09)
- Responsible for smooth running of the office
- Insuring office is kept in good order
- Ordering stationary
- Answering calls from customers and processing payments
- Booking and Routing a team of installers to site to complete works
- Arranging and ordering any required tools, equipment, materials and arranging relevant accommodation and travel for this team
- Ensure these jobs were both completed to customers satisfaction and on time
- Completing any relevant paperwork such as contracts and warranties
- Any required tasks to assist the company directors such as banking and hospitality
Finance purchasing team at Volkswagen Financial Services (2020-11 – 2021-01)
Working on a 3 month temporary contract.
- Processing, completing and posting off invoices
- Using systems such as Ebbon-Dacs, SAP, outlook and Excel
- Liaising with different vehicle dealerships, customers and other parts of the company via phone and email
- Responsible for insuring invoices matched, investigated and corrected any discrepancies
- Took charge of the organisation of any return vehicles from customers
- Assisted with any other areas where needed within the team
Mini reception desk at Lancaster BMW Mini Milton Keynes (2017-10 – 2020-09)
- Responsible for the day to day running of the Mini reception desk within the dealership
- Taking inbound calls helping customers where possible or redirecting these calls to relevant staff or teams
- Directing customers to the right areas of the dealership, who visit the dealership for either sales or service
- Insuring customer waiting area was clean, tidy and stocked of complementary drinks and magazines
- Responsible for opening up the entrance to the Mini side of the dealership for opening hours
Reception at EMW Law (2017-05 – 2017-10)
- Manning the buildings main reception
- Answering inbound calls, both helping callers or directing their calls
- Booking in and directing visitors
- Completing admin filling paperwork and post for the building
- Responsible for keeping 10 meeting rooms ready for use by insuring clean and tidy and stocking stationary and drink within fridges
- Responsible for the diary of the meeting rooms Insuring correctly booked by team members
Reception at Jungheinrich Forklift (2017-02 – 2017-05)
- Manning the buildings main reception
- Answering inbound calls, both helping callers or directing their calls
- Booking in and directing visitors
- Completing admin tasks such as filling paperwork and post for the building
Reception at Santa Maria (2016-10 – 2017-02)
- Manning the buildings main reception
- Answering inbound calls, both helping callers or directing their calls
- Booking in and directing visitors
- Completing admin tasks such as ordering stationary, filling paperwork and post for the building
- Responsible for opening front doors if the the building to welcome visitors
Care Professional at ACS Care Services (2016-01 – 2016-10)
- Working within clients homes assisting to shower/bath, dress, breakfast, lunch and tea calls
- Administration of drugs
- Cooking, cleaning
- Going out for walks, shopping and general help around the home to enable clients to stay in their own homes
Truck Driver Partner Assistant (2014 – 2015)
Travelled with Truck Driver Partner across Canada and USA assisting with Drivers Logs, Delivery Notes and Border Crossing Paperwork.
Care Professional at ACS Care Services (2005 – 2014)
- Working within clients homes assisting to shower/bath, dress, breakfast, lunch and tea calls
- Administration of drugs
- Cooking, cleaning
- Going out for walks, shopping and general help around the home to enable clients to stay in their own homes
Office Administrator/Customer Service at EFG Mathews Office Furniture (2000 – 2005)
Unfortunately when Mathews closed down, I was made redundant.
- Printing pick sheets for warehouse staff
- Planning drivers delivery routes
- Drivers delivery notes, debriefing
- Calling customers to arrange deliveries of furniture
- Returns entered back onto computer system
- Dealing with customer Queries
- Ordering of office equipment and stationery left
Temporary Receptionist at Aston Martin (1999 – 2000)
- Covering switchboard taking incoming calls and making outgoing calls when required
- Undertaking general administration tasks
Office Administrator at Officeworld (1993 – 1999)
- Printing of pick sheets for warehouse staff
- Entering finished pick sheets onto computer
- Printing drivers delivery notes
- Debriefing on drivers finished delivery notes
- Returns, stock take on AS400
- Entering data on spreadsheets
- Taking phone calls, making calls to customers to arrange deliveries
Cook at Moorlands First School (1991 – 1993)
Managing a team of staff covering all aspects of school catering, taking the numbers catered for from 26 up to 140.
Chef Manager at Milton Keynes Development Corporation (1979 – 1986)
- Managing chefs, cooks, general assistants and waitresses
- Cooking
- Ordering of food supplies, stock taking
- Completing wages
- Responsible for hiring staff
