Sue Bland

I am a very reliable and a dependable person with high personal standards and attention to detail. I am results-driven, logical and take a methodical approach to achieving tasks and objectives. I am extremely determined and decisive and I use my own initiative to develop effective solutions to any problem.

I have strong planning, organising and monitoring abilities. I am an efficient time keeper and consider myself to be self-driven and self-reliant, by setting personal aims and targets which enable me to lead by example. I have excellent interpersonal skills and enjoy working with others as part of a team, to help motivate and encourage to produce positive results.

Temporary work (2024-04 – Present)

Actively seeking a permanent position.

Customer Care Team at Domino's Pizza Head Office (2023-10 – 2024-03)

• Dealing with all customer complaints through a ticket form placed on the Domino home portal which each ticket has to be dealt with within 5minutes of receiving & sent via email to the individual Franchise group to resolve within 5 days for complete customer satisfaction
• Report any food poisoning issues as a matter of importance to relevant team
• Updating customers personal details address etc.
• Reporting any ongoing issues to line Managers
• Taking customer calls completing online complaints form, personal information etc & reason for complaint sending over to correct Franchise Group to resolve
• Managing email complaints inbox
• Managing the ticket system as they come through within the 5minute time frame

Office manager and PA (To Director) at GESS / Home Comfort WDC LTD (2021-02 – 2023-09)

• Responsible for smooth running of the office
• Insuring office is kept in good order
• Ordering stationary
• Answering calls from customers and processing payments
• Booking and Routing a team of installers to site to complete works
• Arranging and ordering any required tools, equipment, materials and arranging relevant accommodation and travel for this team
• Ensure these jobs were both completed to customers satisfaction and on time
• Completing any relevant paperwork such as contracts and warranties
• Any required tasks to assist the company directors such as banking and hospitality

Finance purchasing team at Volkswagen Financial Services (2020-11 – 2021-01)

Working on a 3 month temporary contract.

• Processing, completing and posting off invoices
• Using systems such as Ebbon-Dacs, SAP, outlook and Excel
• Liaising with different vehicle dealerships, customers and other parts of the company via phone and email
• Responsible for insuring invoices matched, investigated and corrected any discrepancies
• Took charge of the organisation of any return vehicles from customers
• Assisted with any other areas where needed within the team

Mini reception desk at Lancaster BMW Mini Milton Keynes (2017-10 – 2020-09)

• Responsible for the day to day running of the Mini reception desk within the dealership
• Taking inbound calls helping customers where possible or redirecting these calls to relevant staff or teams
• Directing customers to the right areas of the dealership, who visit the dealership for either sales or service
• Insuring customer waiting area was clean, tidy and stocked of complementary drinks and magazines
• Responsible for opening up the entrance to the Mini side of the dealership for opening hours

Reception at EMW Law (2017-05 – 2017-10)

• Manning the buildings main reception
• Answering inbound calls, both helping callers or directing their calls
• Booking in and directing visitors
• Completing admin filling paperwork and post for the building
• Responsible for keeping 10 meeting rooms ready for use by insuring clean and tidy and stocking stationary and drink within fridges
• Responsible for the diary of the meeting rooms Insuring correctly booked by team members

Reception at Jungheinrich Forklift (2017-02 – 2017-05)

• Manning the buildings main reception
• Answering inbound calls, both helping callers or directing their calls
• Booking in and directing visitors
• Completing admin tasks such as filling paperwork and post for the building

Reception at Santa Maria (2016-10 – 2017-02)

• Manning the buildings main reception
• Answering inbound calls, both helping callers or directing their calls
• Booking in and directing visitors
• Completing admin tasks such as ordering stationary, filling paperwork and post for the building
• Responsible for opening front doors if the the building to welcome visitors

Care Professional at ACS Care Services (2016-01 – 2016-10)

• Working within clients homes assisting to shower/bath, dress, breakfast, lunch and tea calls
• Administration of drugs
• Cooking, cleaning
• Going out for walks, shopping and general help around the home to enable clients to stay in their own homes

Truck Driver Partner Assistant (2014 – 2015)

Travelled with Truck Driver Partner across Canada and USA assisting with Drivers Logs, Delivery Notes and Border Crossing Paperwork.

Care Professional at ACS Care Services (2005 – 2014)

• Working within clients homes assisting to shower/bath, dress, breakfast, lunch and tea calls
• Administration of drugs
• Cooking, cleaning
• Going out for walks, shopping and general help around the home to enable clients to stay in their own homes

Office Administrator/Customer Service at EFG Mathews Office Furniture (2000 – 2005)

Unfortunately when Mathews closed down, I was made redundant.

• Printing pick sheets for warehouse staff
• Planning drivers delivery routes
• Drivers delivery notes, debriefing
• Calling customers to arrange deliveries of furniture
• Returns entered back onto computer system
• Dealing with customer Queries
• Ordering of office equipment and stationery left

Temporary Receptionist at Aston Martin (1999 – 2000)

• Covering switchboard taking incoming calls and making outgoing calls when required
• Undertaking general administration tasks

Office Administrator at Officeworld (1993 – 1999)

• Printing of pick sheets for warehouse staff
• Entering finished pick sheets onto computer
• Printing drivers delivery notes
• Debriefing on drivers finished delivery notes
• Returns, stock take on AS400
• Entering data on spreadsheets
• Taking phone calls, making calls to customers to arrange deliveries

Cook at Moorlands First School (1991 – 1993)

Managing a team of staff covering all aspects of school catering, taking the numbers catered for from 26 up to 140.

Chef Manager at Milton Keynes Development Corporation (1979 – 1986)

• Managing chefs, cooks, general assistants and waitresses
• Cooking
• Ordering of food supplies, stock taking
• Completing wages
• Responsible for hiring staff

Qualified Chef in Culinary Arts – Northampton University (1976 – 1979)