Kushal Pannu

Excellent communication skills and extensive experience in customer service. Highly skilled in the use of Microsoft office. Ambitious and open to completing any additional qualifying courses necessary for applied positions

EXECUTIVE RECEPTIONIST - RRM Law Firm

(2022-08 - 2025-05)

• Prepared and executed various legal documents including Power of Attorneys, Affidavits, Invitation Letters, and Submission Letters.
• Composed and edited blogs for the company website, maintaining a professional tone and promoting brand messaging.
• Efficiently received and managed incoming calls, ensuring a professional, courteous, and helpful communication experience.
• Organized and scheduled appointments, coordinating with internal teams and clients for seamless engagement.
• Processed payments, managed office expenses, and maintained accurate records of financial transactions.
• Occasionally assembled and organized documentation for immigration file processing, ensuring compliance with relevant requirements.

SECURITY OFFICER - Commissionaires Security Agency - Canadian Boarder

(2019-06 - 2022-05)

• Conducted identity verification, vehicle inspections, and screening of individuals and goods entering or exiting the area.
• Monitored border perimeters and surveillance systems to detect unauthorized activity or breaches.
• Responded to security threats, illegal crossings, or suspicious activity and reported incidents to supervising authorities.
• Communicated effectively and professionally with travelers, providing information and ensuring compliance with border procedures.
• Performed regular patrols of restricted areas, checkpoints, and entry points to ensure security integrity.
• Worked closely with customs, immigration, and law enforcement officers to maintain security and operational efficiency.
• Completed incident logs, inspection reports, and daily activity summaries accurately and on time.

SECURITY OFFICER - Commissionaires Security Agency - Kodak Site

(2016-12 - 2019-06)

• Monitored and controlled entry and exit of personnel, visitors, and vehicles to ensure authorized access only.
• Conducted regular foot and vehicle patrols of the premises to maintain safety and security of the property.
• Prepared detailed reports on daily activities, observations, and any security incidents or breaches.
• Operated and monitored CCTV systems and alarm panels to detect and respond to suspicious activity.
• Responded promptly to alarms, emergencies, and safety incidents following established protocols.
• Ensured adherence to site safety regulations and reported potential hazards or unsafe conditions.
• Provided guidance and assistance to employees and visitors in a professional and courteous manner.
• Collaborated with local authorities when required to manage incidents or investigations.

CUSTOMER SERVICE REPRESENTATIVE - World Vision Canada

(2006-10 - 2015-04)

• Provided exceptional customer service to donors, sponsors, and general inquiries via phone, email, and live chat, addressing concerns, and providing relevant information.
• Managed donor accounts, processed donations, and assisted with the setup of sponsorships, ensuring a personalized and meaningful experience.
• Addressed and resolved customer inquiries, complaints, and issues in a timely, empathetic, and professional manner, ensuring a positive experience.
• Maintained accurate and up-to-date donor and account information in the database, ensuring seamless record keeping and compliance with internal policies.
• Collaborated with internal teams, including fundraising and outreach, to provide up-to-date information and support campaigns or events.
• Maintained comprehensive knowledge of World Vision's programs, products, and services to effectively guide customers and donors in their interactions.
• Gathered customer feedback on programs and services to improve service quality and report insights to relevant departments.
• Processed donation receipts, tax documentation, and handled administrative duties related to donor requests and engagement.

CUSTOMER SERVICE REPRESENTATIVE - Rogers Communication

(2002-05 - 2006-09)

• Provided professional and efficient customer support for Rogers Communications clients via phone, email, and live chat, addressing inquiries, issues, and requests.
• Maintained an in-depth understanding of the company's products and services to effectively assist customers with technical issues, service questions, and troubleshooting.
• Effectively resolved customer complaints, service disruptions, and technical issues in a timely manner, ensuring customer satisfaction.
• Assisted customers with billing inquiries, payment processing, account updates, and troubleshooting issues related to service plans or account status.
• Processed new service orders, upgrades, and service changes, ensuring accurate input and delivery of services as requested by the customer.
• Outbound Calls: conducted outbound calls for follow-up surveys, service updates, or promotional campaigns, ensuring clear communication and accurate information.
• Accurately documented customer interactions, troubleshooting steps, and outcomes in the customer service database for record-keeping and future reference.
• Identified and escalated unresolved or complex issues to senior staff or technical teams while providing customers with timely updates.
• Worked closely with fellow team members and other departments to ensure cohesive customer service and the swift resolution of issues.