Sukanya Shinde
Customer Service Enthusiast
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About
Meticulous & versatile professional adept at managing multiple projects. Proactive, flexible and friendly first -year postgraduate student looking for positions to fit around while I pursue my studies. I carry experience of around 10 plus years as a Customer Service enthusiast where I have excelled.
Eager to leverage skills for aligning business objectives & knowledge to achieve maximum operational efficiency. I am excited to work and again experience on top of my studies and have a flexible schedule.
Experience
Customer Service Skills
- Responsible for the initial contact with customers and identifying their needs.
- Direct requests and unresolved issues to the designated resource.
- Maintain records of customer interactions and transactions.
- Directly involved with customer in resolving comments and complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Maintain records of customer interactions and transactions.
- Provides effective and precise communications and co-ordinate with the internal departments.
- Ensures complete customer satisfaction though positive application of tactfulness, assertiveness and urgency.
- Maintain and update filing, inventory, mailing, and database systems.
- Review files, records, and other documents to obtain information to respond to requests.
- Type, format, proofread, and edit correspondence and other documents.
- Respond to telephone, in person and electronic enquiries; forwards to appropriate person / department when necessary.
- Compile, copy, sort, and file records
- Provides general information about the company to clients and the public.
Executive Assistant to the Executive Director at Jet Freight Logistics Limited, IndiaMar 2021 to Mar 2023Client Relationship Manager at Embassy Services Private Limited, IndiaJan 2019 to Nov 2019Senior Customer Service Assistant at Jet Airways India Private Limited, IndiaJul 2012 to Dec 2018
Education
Bachelors in Management Studies, India.
Pursuing PGD in Project Management, Ontario.
