Summer Slattery

Delivered high-quality customer service in a fast-paced, high-volume restaurant environment. Handled POS transactions accurately, including payments, order modifications, and checkouts. Stepped into managerial responsibilities as needed, including staff supervision, handling customer concerns, and opening/closing procedures.

SERVER / VARIABLE MANAGER at Milestones Bar + Grill Toronto Eaton Centre (2024-08 – Present)

• Delivered high-quality customer service in a fast-paced, high-volume restaurant environment.
• Handled POS transactions accurately, including payments, order modifications, and checkouts.
• Stepped into managerial responsibilities as needed, including staff supervision, handling customer concerns, and opening/closing procedures.
• Collaborated with kitchen and bar staff to ensure timely and accurate food and beverage service.
• Maintained a clean, organized, and welcoming dining environment.
• Trained new team members on service standards, menu knowledge, and operational procedures.
• Recognized by management for teamwork, attention to detail, and customer.
• Provided efficient and friendly service in a fast-paced breakfast and brunch environment with high table turnover.
• Took and entered orders accurately, offering personalized recommendations for menu items and daily specials.
• Managed multiple tables during peak morning hours, ensuring prompt service and guest satisfaction.
• Handled POS transactions, processed payments, and split checks with speed and accuracy.
• Built strong rapport with regular guests, contributing to a loyal customer base and repeat business.
• Ensured dining area was clean, organized, and ready for early morning service.

BARTENDER / VARIABLE MANAGER at Milestones Bar + Grill Ancaster & Redhill (2020-01 – 2024-08)

• Provides exceptional service in bar environment, ensuring guest satisfaction and repeat business.
• Expertly crafts cocktails and mixed drinks according to spec recipes and customer preferences, maintaining high quality and consistency.
• Effectively promotes specials and new products, and high-margin items to increase sales and enhance the customer experience.
• Handled guest concerns and complaints promptly, ensuring the end satisfaction of all guests.

SERVER at Sunset Grill Ancaster (2018-01 – 2020-12)

• Provides exceptional service in bar environment, ensuring guest satisfaction and repeat business.
• Expertly crafts cocktails and mixed drinks according to spec recipes and customer preferences, maintaining high quality and consistency.
• Effectively promotes specials and new products, and high-margin items to increase sales and enhance the customer experience.
• Handled guest concerns and complaints promptly, ensuring the end satisfaction of all guests.

Master's in Clinical Psychology – Adler Professional Graduate School (2027-04)

HONOURS B.A. in Bachelor of Science, Minor Psychology – McMaster University