5+ years of experience as a Business Analyst, bringing insight for continuous improvement, innovation, and profitable growth in a fast-paced client-facing environment. I lead cross-functional teams in information systems from development to delivery of end-to-end processes of digital projects by working closely with key business stakeholders to meet the organization’s vision with solid business analytical capabilities.
- Specialized in various domains such as HCM WFM (Workforce Management for Retail, Healthcare, Entertainment, Telecommunications, etc.), Supply Chain, and Finance industries with a focus on analyzing and validating, designing, and implementing the end-to-end enterprise processes.
- Conducted user research, gathered, analyzed, and validated requirements and documentation, and mapped client journeys to identify areas for process improvement following industry best practices.
- Proficient in AWS and Azure, with a track record of supporting digital transformation initiatives.
- Excellent knowledge of project management tools such as Atlassian JIRA, Confluence, and Trello.
- Proficient in using Microsoft Office tools such as PowerPoint, MS Word, MS Access, Microsoft Excel, and Outlook.
- Demonstrated history of proactively pursuing self-improvement with continuous learning while prioritizing client satisfaction.
- Certified Scrum Master with a solid understanding of Waterfall, Agile methodologies, Scrum, Kanban, XP, and other frameworks.
