SALES ASSOCIATE - HORNBILL INSURANCE BROKERS - Brampton, ON
(2024-07)
- Developed strong client relationships to enhance customer satisfaction and retention.
- Conducted thorough insurance policy reviews to identify coverage gaps and recommend appropriate solutions.
- Assisted clients with claims processing, ensuring timely resolutions and clear communication.
- Collaborated with underwriters to streamline policy issuance, improving efficiency in the sales process.
CUSTOMER SERVICE REPRESENTATIVE (CSR) - JUST ENERGY - Mississauga, ON
(2018-01 - 2021-02)
- Manage over 70 inbound and outbound calls in timely manner.
- Follow communication "scripts" when handling different topics.
- Identify customer's needs, clarify information, research every issue and provide solutions and alternatives.
- Seize opportunities to upsell products when arise.
- Build sustainable relationships and engage customers by taking extra mile.
- Keep records of all conversations in call center data base in comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained detailed database to develop promotional sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CASHIER - MR. GREEK - Brampton, ON
(2017-01 - 2018-01)
- Greet customers as arrive into restaurant.
- Assist customers in deciding what to order by providing then with menu items information.
- Punch in orders for takeout and delivery.
- Provided information about any ongoing deals or discounts.
- Suggested extra items such as sides and beverages to customers in bid to meet upselling goals.
- Filled out bank deposits and ensured that all collected cash is deposited at end of shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Upsold additional products and services to customers, increasing revenue.
HOSTESS - TANDOORI FLAME - Brampton, ON
(2015-01 - 2016-01)
- Greeted and escorted customers to tables and assign server.
- Presented menu cards to customers and obtained their orders at times when servers are busy.
- Coordinated with kitchen staffs and servers to provide prompt services to customers.
- Took table reservations and party bookings from small to large groups.
- Provide training to new hire's and keep monitoring performances.
OUTLET'S IN CHARGE - ELITE DINING CONCEPTS - Hoshiarpur, Punjab
(2005-01 - 2015-01)
- Manage and supervise department in order to achieve company standards.
- Ensuring all staffing levels are correct for each shift.
- Besides encouraging and motivating team, I was also responsible for staff training, dealing with complaints, stock control.
- Conduct short take meetings within department regularly to keep staff updated regarding work procedures.
- Check for cleanliness of both Front and Back House areas.
