Susan Hartwell

Highly dedicated and organized Project Coordinator with a diverse work history and years of leadership experience in a variety of Industries across Canada.

Bachelor

Degree in Technology in Management (honours) Mechanical Engineering technologist with over 6-years of management experience, including direct customer service Excellent planning and organization skills required to continually balance the demands and diverse needs of individuals or company Professional, outgoing personality; with well-developed interpersonal, written & verbal communication skills Client Focused, ability to define requirements through effective questioning, and maintain strong relationships by address any issues or concerns with quick response Results Oriented, punctual, takes the initiative and hardworking individual with demonstrated ability to work independently as well as in a team environment

Inside Technical Sales - Tundra Process Solutions / Wajax

(2026)

• Timely and accurately process day to day bids and orders with appropriate margin
• Facilitate customers orders and quotes by offering technical guidance and sourcing the best solutions for their requirements.
• Communicate with cross-functional departments to execute and meet order expectations.
• Liaise with manufacturing to ensure the customers needs are being met.
• Build long term customer relationships’ while managing commitments accordingly.
• Address request and inquires, especially those related to warrantee items and service-related issues.

Tier III Technical Sales and OHSE / JWHSC Co Chair - Master Flo Valve Inc.

(2022 - 2026-02)

Lead Project Estimator - Master Flo Valve Inc. - Edmonton, AB

(2007 - 2009)

• Project Execution and Coordination: Negotiated choke valve contracts in the middle East, UK, North Africa, Malaysia, NZ & AU,
• Used engineering principles to size, select, and budget equipment
• Identify critical path components, implement cost savings solutions, and suggest alternative materials or manufacturing methods
• Managed Key Wins on Time & In Budget Fixed Price Agreements in Malaysia with Material Sourcing Restrictions, new design for BEACH (AU), Key R&D SPARTA (Italy), and many for ALGERIA
• Maintain open lines of communication between internal departments such as Project Manager and Drafting along with attending project RAIL – Rolling Action Items Lists. & Schedule meetings

Customer Service Representative - Midland Cultural Center (MCC) - Midland, ON

(2017 - 2020)

• Provide friendly, efficient, and professional service during events
• Responsible for bar operations including setup, restocking, cleanup; manage cash, inventory
• Make a constant effort to become familiar with regular customers and how to meet their needs to ensure a pleasant dining experience
• Maintained serving standards followed all regulations while performing duties as lead bartender
• Guided guests’ dining experience with selective suggestions to fit needs and interests to satisfy the guest as well as increase organizational profits
• Prioritized and coordinated work to ensure all deadlines are met

Inside Sales Manager - Pentair- Valves and Controls - Edmonton, AB

(2013 - 2015)

• Directed, coordinated, and evaluated activates of 15 sales staff
• Acting Lean Project manager to deliver site adoption of lean training, driving cultural changes towards metrics-based decision-making practices, monitored, and controlled processes a key KPI.
• Motivated a competitive sales team to build relationships with customers increasing bookings 10% from $44m to $56m. My team was driven to win and our branch awarded flagship status.
• Composed sales contracts, processed orders, monitored and resolved changes, documentation submission completion issues, delivery issues, and payment disputes.
• Communicated with new and existing customers to discuss needs of service for existing equipment and the benefits of new products.
• Refined quote and order entry processes to reduce sales quote response time by half.
• Re-allocated and cross trained human resources to match technical skills, performance, and personal goals to deliver customer changing needs and expectations.
• Experience in POS systems, CRM, ACD call centers, and Sales management systems, logging interactions, scheduling, and reminders.

Site Project Engineering Technologist - AMEC Americas Power and Process - Edmonton, AB

(2012 - 2013)

• Skilled in developing and evaluating project management documents such as Business Cases, Project Charters, Project Implementation Plans, Status Reports and Close-out Reports
• On site tube sampling coordinator for 3 major maintenance outages
• Maintained outage database, producing daily status reports, engineering change orders, close-out reports, “as built” drawings, and communicated remaining scope of tube sampling work
• Knowledge of various software packages (SAP, PFS, Visual Manufacturing, Atlas)
• Managed results of radiography (NDT) including Test100 RT image capture per day
• Set up, test and troubleshoot operation systems, instruments, components and assemblies to maintain system efficiency
• Prepare and maintain appropriate forms and statistical data as required

Project Site Coordinator - Metalboss - Edmonton, AB

(2011 - 2012)

• On site project coordinator at Edmonton International Airport (EIA) terminal expansion and acting Joint Heath and Safety Committee member on site
• Inspired and pushed contractors to deliver by conducting daily tailgate meetings to help energize team, promote a culture of safe work, and assign daily completion tasks
• Increased quality by reducing re-work through tracking non-conformances sent to site
• Monitored the installation of stainless-steel metal cladding, bumpers, handrails, corner guards, and other customized decorative trim
• Managed the site measurement schedule for efficient shop loading and site installation resource planning
• Tracked and trended non-conforming parts shipped to site
• Standardized communicating corrective action required, and return of goods for rework to resolve field installation issues
• Promoted a culture of safe work practices during daily site walks, weekly safety meetings, reviewing recorded incidences, and presenting safety topics
• Worked with prime contractors to control the customer’s deficiencies list and recovered the site schedule for stainless steel metal cladding and decorative metal trim

Trade Content Annalist Americas Team (Summer Intern) - Amber Road (Management Dynamics INC.) - Rockville, MD

(2010 - 2010)

• Tested the Amber Road product for content DFARS/FAR regulations, ITAR, Export compliance, accuracy of content and data outputs required for customers to import goods into the US
• Compared the data input against legislated international trade regulations and reduced data entry errors in the product to less than 3%
• Used Engineering and Manufacturing principles to build technical proposals identify critical path items, implement cost saving solutions, and suggest alternative manufacturing methods

Design Engineering Technologist/ Inside Technical Sales Manager - Score Energy Product Inc. - Edmonton, AB

(2001 - 2006)

• Combined the roles of design engineer and project engineer
• Document controller responsible for maintaining and updating internal and external standards, specifications, and drawing libraries per ISO 9000
• Maintain all product design models and drawings in SolidWorks
• Product design; including 3D concept, 3D design, 2D dimensioned drawings, validation
• Manage project schedules via stage gate process and track progress via GANTT charts
• Automated standard products to include price, engineering approvals, and approved product description to increase quotation velocity and reduce the volume of work in the engineering que
• Designed, solid modeled, and drafted the entire product line of bi-direction and classic triple offset metal seated butterfly valves assemblies, components, and custom products
• Participate in the full lifecycle of product development; including ideation, design, development, implementation and validation
• Concept, development, and design of complex components, subsystems, and processes
• Perform complex analysis work, identify and resolve problems

Bachelor of Technology in Management - BTech Degree with honors c/w diploma in Mechanical Engineering Technology - NAIT, Edmonton, AB (2011)

Business Management - Internship and academic diploma in global markets and international business strategies - The Washington Center, Washington, DC (2010)