Syeda Batool

Motivated, responsible, and hardworking professional with a strong educational background in Computer Engineering and hands-on experience in administration, HR support, media coordination, and school management. Strong communication and interpersonal skills with the ability to work effectively with children, parents, teachers, and administrative staff in a professional and supportive environment. Experienced in maintaining organized records, handling daily administrative tasks, coordinating schedules, and supporting smooth school operations.

Skilled in creating a positive, welcoming, and engaging environment through teamwork, patience, and effective problem-solving abilities. Proficient in content editing, photography, social media advertisement creation, and basic digital/media management to support communication and promotional activities. Demonstrates excellent organizational and time-management skills with the ability to manage multiple responsibilities efficiently and professionally.

Quick learner with a creative mindset, strong attention to detail, and the ability to adapt to new environments and responsibilities with ease. Passionate about contributing to a child-focused and growth-oriented educational environment while supporting student development and classroom activities. Seeking an Assistant Kindergarten position where I can apply my administrative, communication, and supportive skills to contribute positively to the learning and development of young children while continuing professional growth.

Customer Representative Officer at Dubai Islamic Bank (2019-11)

• Assisted clients with daily inquiries, managed front-desk operations, and guided customers on services and digital procedures with a professional and welcoming approach.
• Handled complex customer complaints efficiently, providing professional, patient, and effective solutions to ensure high-quality satisfaction.
• Managed, verified, and processed sensitive account-opening documentation while maintaining strict confidentiality and data integrity.
• Supported daily branch operations, managed schedules, and coordinated effectively with multiple internal departments for rapid issue resolution.
• Maintained clear, professional, and accurate communication with clients in person, via telephone, and through email correspondence.
• Multitasked efficiently in a fast-paced corporate environment while demonstrating strong attention to detail, punctuality, and organizational skills.
• Collaborated closely with branch team members to optimize daily workflows, manage peak customer hours, and foster a supportive, cooperative group environment.
• Guided and educated users on navigating digital platforms, self-service applications, and basic troubleshooting, ensuring a smooth and patient learning experience.
• Strictly adhered to organizational policies, regulatory standards, and safety protocols to maintain a secure, organized, and compliant operational environment.

Administration Officer at The City School (2017-10)

• Managed daily school office operations, provided high-quality front-desk support, and welcomed parents, visitors, and students with a positive and professional approach.
• Maintained accurate, confidential student files, including attendance logs, examination results, registration details, and admission documentation.
• Served as a primary point of contact to ensure seamless communication and coordination between teachers, parents, and senior school management staff.
• Assisted school staff with student discipline and daily behavior management, helping to foster a safe, positive, and structured learning environment.
• Handled official school correspondence, drafted administrative documents, managed schedules, and processed high-volume phone calls and emails efficiently.
• Played a key role in organizing and executing school events, parent-teacher meetings, and academic activities to boost student and parent engagement.
• Utilized photography and video editing skills to create educational content, social media advertisements, and promotional reels that supported the school's public image.
• Demonstrated excellent multitasking and decision-making skills under pressure, consistently meeting administrative deadlines with strict attention to detail.
• Managing and organizing library books, journals, and educational resources
• Issuing and receiving books for students and staff
• Maintaining library records, cataloging, and inventory management
• Assisting students and teachers in finding books and research materials
• Using computer systems for record keeping and library databases
• Repairing, labeling, and maintaining library books and resources
• Ensuring proper classification and shelving of books

Human Resource Coordinator at 10X Communications (2016-11)

• Maintained accurate, up-to-date, and highly confidential employee personnel records and databases with strict attention to data integrity and privacy regulations.
• Assisted in the end-to-end recruitment process, including managing staff vacancy procedures, screening resumes, and coordinating interview schedules for prospective candidates.
• Served as a reliable point of contact for staff by clearly explaining workplace policies, operational procedures, and employee benefits packages to ensure organizational alignment.
• Supported essential HR administrative functions, drafted professional internal correspondence, and prepared detailed reports to optimize daily department workflows.
• Facilitated smooth internal communication and team coordination, actively addressing staff inquiries and fostering a positive, collaborative workplace culture.

Intern at Shan-E-Ramzan & Sar-E-Aam at ARY Digital (2016-04)

• Collaborated closely with production teams, technical crews, and guest speakers to streamline daily broadcasting schedules and ensure smooth program execution.
• Researched and selected engaging discussion topics for upcoming segments, and meticulously prepared accurate cue cards (Q-cards) to support show hosts during production.
• Structured, organized, and conducted interactive student quiz tests and educational segments, managing participant logistics with a patient and motivating approach.
• Managed comprehensive documentation, scripts, and content logs for specific program segments, ensuring all broadcast materials were organized and easily accessible.
• Provided active hands-on assistance during fast-paced outdoor shoots and high-pressure live broadcasts, adapting quickly to changing environments and schedules.
• Utilized MS Office, InPage, email systems, and internet research tools to draft program outlines, coordinate communication, and manage digital media files efficiently.

BS in Computer Engineering – Sir Syed University of Engineering & Technology (2012 – 2016)

Intermediate in Pre-Engineering – Hayat Girls College (2009 – 2011)

Matriculation – St. Mary's Convent Girls High School (1997 – 2009)