Taous Hamici

Experienced IT Administrator and Helpdesk Technician with over 10 years of experience in IT support, system administration, networking, and customer service across medium to large environments. Strong expertise in Windows systems, Microsoft 365, wireless internet support, network infrastructure, troubleshooting, and preventive maintenance. Proven ability to provide Level 1–3 technical support, manage user accounts securely, and deliver excellent customer service in bilingual environments.

Quick learner with strong problem-solving skills, adaptability, and excellent communication abilities in both French and English.

Helpdesk Support Technician at IGS Hawkesbury – Wireless Internet Service Provider (2025-09 – Present)

• Plan and verify customer installation and repair appointments
• Provide technical support by phone for internet connectivity issues and customer troubleshooting
• Assist customers with password recovery, outage diagnostics, and equipment troubleshooting
• Create and document support tickets accurately
• Follow up on tickets until full resolution while ensuring customer satisfaction
• Prepare, configure, update, and reset networking equipment
• Assist field installers remotely during customer installations
• Provide bilingual customer service in French and English

IT System Administrator at SPA SNAX (2021-01 – 2024-12)

• Performed preventive maintenance and system updates on Windows servers and workstations
• Provided Level 1–3 technical support for hardware, software, and network issues
• Administered Microsoft 365 services and Active Directory accounts
• Reduced IT incidents by 30% through proactive monitoring and maintenance
• Coordinated with external IT service providers and suppliers

IT Technician (Deployed at SNAX Algeria – Chips Mahboul) at SOLTIC (2019-01 – 2020-12)

• Delivered technical support and preventive maintenance on Windows systems
• Assisted users with software and network connectivity issues
• Participated in troubleshooting and system maintenance activities

IT Manager and General Manager at LIMA CONSULT (2017-01 – 2019-12)

• Led IT projects and maintained company IT infrastructure
• Ensured system security, reliability, and operational continuity
• Managed daily business and technical operations

IT Technician at ATLAS Access (2015-01 – 2017-12)

• Provided onsite and remote IT support across multiple client sites
• Performed hardware and software technical interventions
• Assisted users through Helpdesk support services

Business Development Officer at SEETI (2011-01 – 2012-12)

• Managed technical administration and commercial aspects of IT projects
• Prepared project proposals and responses to IT tenders

IT Engineer at Atelcom (2010-01 – 2011-12)

• Provided onsite and remote IT support
• Installed and maintained computer workstations and IT equipment

Evening IT Instructor at Mozy Technical School (2009-01 – 2012-12)

• Taught networking courses
• Prepared students for Cisco CCNA certification exams

Lunch Supervisor / Occasional Supply Staff at École Nouvel Horizon (2025-01 – Present)

• Supervise students during lunch periods
• Support school staff through occasional supply assignments
• Maintain a safe and respectful environment for students

Volunteer at ARK Harvest

• Assisted a sustainable community program providing affordable and accessible food
• Worked with diverse communities and contributed to community support initiatives

Cashier (Short-Term Position) at Dollarama

• Operated cash register and assisted customers
• Maintained customer service standards in a fast-paced environment

Higher Technician Diploma in Business IT Management – School of Management Techniques Training (2006-01 – 2009-12)