Experienced IT Administrator and Helpdesk Technician
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Experienced IT Administrator and Helpdesk Technician with over 10 years of experience in IT support, system administration, networking, and customer service across medium to large environments. Strong expertise in Windows systems, Microsoft 365, wireless internet support, network infrastructure, troubleshooting, and preventive maintenance. Proven ability to provide Level 1–3 technical support, manage user accounts securely, and deliver excellent customer service in bilingual environments.
Quick learner with strong problem-solving skills, adaptability, and excellent communication abilities in both French and English.
Helpdesk Support Technician at IGS Hawkesbury – Wireless Internet Service Provider (2025-09 – Present)
IT System Administrator at SPA SNAX (2021-01 – 2024-12)
IT Technician (Deployed at SNAX Algeria – Chips Mahboul) at SOLTIC (2019-01 – 2020-12)
IT Manager and General Manager at LIMA CONSULT (2017-01 – 2019-12)
IT Technician at ATLAS Access (2015-01 – 2017-12)
Business Development Officer at SEETI (2011-01 – 2012-12)
IT Engineer at Atelcom (2010-01 – 2011-12)
Evening IT Instructor at Mozy Technical School (2009-01 – 2012-12)
Lunch Supervisor / Occasional Supply Staff at École Nouvel Horizon (2025-01 – Present)
Cashier (Short-Term Position) at Dollarama
Higher Technician Diploma in Business IT Management – School of Management Techniques Training (2006-01 – 2009-12)
