Taran

Computer Information Systems (CIS) diploma graduate with a strong foundation in IT support, Windows, Microsoft 365, networking fundamentals, and hardware troubleshooting. Experienced providing first-level technical assistance in a retail environment while delivering excellent customer service. Quick learner with strong analytical, communication, and problem-solving skills.

IT Support Assistant / Sales Associate at Furniture Store

• Provided first-level technical support for Windows computers, POS systems, printers, and peripherals.
• Diagnosed and resolved basic hardware and software issues.
• Assisted employees with login and password issues.
• Installed and configured monitors, printers, scanners, and other peripherals.
• Performed software installation, updates, and workstation maintenance.
• Troubleshot basic network connectivity issues and escalated complex incidents.
• Assisted with workstation setup for new employees.
• Maintained technology inventory and documented technical issues.
• Delivered excellent customer service while supporting daily operations.

Diploma in Computer Information Systems (CIS) – University of the Fraser Valley (UFV)