Tasmin Lucas
Manager
Talent
Edmonton, AlbertaMember since September 18, 2023
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About
Automotive Finance Manager with many years of customer service and retail management experience.
Experience
2022-2023
Independent Finance Manager, Automotive
Private
- Maintained customer/lender relations while providing personalized credit rebuilding programs.
- Customer appointment coordinating and follow up.
- First point of contact for customer inquiries, needs, complications or product services.
2021-2022
Product Advisor, Automotive
Legacy Dodge Wetaskiwin
- Cold-call customers for previous purchase follow up and future appointment booking.
- Qualified customers based on lifestyle/needs for best suited vehicle.
- Department liaison for easy transfer between sales, finance, and delivery. Ensure complete customer satisfaction.
Receptionist/BDC Agent, Automotive
Legacy Dodge Wetaskiwin
- Greet customers and direct to correct departments.
- Multiline switchboard for incoming and outgoing calls.
- Clerical support for office and administrative staff. Filing via computer program and had copy archive room.
- Payroll logging and submitting for accounting department.
- Monitor and track advisor incoming appointments.
- Phone call verification of next day advisor appointments.
- Managed incoming and outgoing mail for postal and courier services. Conference room and work trip organization and booking for management roles.
Education
Highschool Diploma - Wetaskiwin Composite High -
