Taylor Irving

Dependable and personable customer service professional with 3+ years of experience in fast-paced food service and retail environments. Proven ability to manage high-volume workflows, build strong customer relationships, and deliver efficient, friendly service. Skilled in POS systems, teamwork, and multitasking, with strong communication and organizational abilities.

Sales Associate at HomeSense (2024-01 – Present)

• Provide friendly, personalized customer service and assist with product selection
• Maintain organized and visually appealing sales floor through merchandising and restocking
• Operate POS system to process purchases, returns, and exchanges accurately
• Support inventory management, shipment processing, and stock organization
• Manage fitting rooms and customer flow during peak hours
• Build strong relationships with repeat customers to enhance loyalty

Server at The Lab Street Eats (2024-08 – 2024-12)

• Delivered fast, attentive table service in a high-volume dining environment
• Accurately took and entered orders while coordinating with kitchen staff
• Handled cash, debit, and mobile payments responsibly
• Maintained cleanliness and adhered to health and safety standards
• Resolved guest concerns quickly to ensure a positive dining experience
• Supported team members with food running and table maintenance

Barista at Starbucks Coffee Company (2021-09 – 2023-04)

• Provided high-quality customer service in a fast-paced café setting
• Prepared beverages and food items according to company standards
• Operated POS system and handled multiple forms of payment
• Maintained strict cleanliness and food safety standards
• Trained new employees and supported team development
• Managed multiple tasks simultaneously during peak hours

Host / Support Staff at Ethel's Lounge (2021-06 – 2021-08)

• Greeted guests and managed waitlists to ensure smooth service flow
• Assisted servers and bartenders with food and beverage delivery
• Cleared and reset tables to maintain a clean dining environment
• Restocked supplies and supported daily operations
• Assisted with closing duties and maintained safety standards

Front Desk / Counter Staff at Asahi Judo Club (2016-01 – 2019-12)

• Managed front desk operations, including check-ins and scheduling
• Handled phone and email inquiries professionally
• Processed payments and maintained accurate records
• Completed opening and closing procedures independently
• Created a welcoming environment for members and visitors

Ontario Secondary School Diploma – Forest Heights Collegiate Institute