Teresa DeMare
Operations and Event Services Leader
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About
Dynamic, solutions-focused Operations and Event Services Leader with an extensive, high-profile background driving large-scale logistical execution, corporate hospitality operations, and landmark venue management. Deeply embedded in Calgary's premier downtown ecosystem, combining decades of elite hospitality experience at the Fairmont Palliser, Delta Bow Valley, and the iconic Calgary Tower with over 15 years of civic ambassadorship for Calgary Tourism. A calm, adaptable leader who excels at balancing structured compliance with creative ambiguity to deliver exceptional client, patron, and front-of-house experiences.
Experience
Merchandising & Brand Representative - Acosta | Mosaic North America
(2023-05)
- Manage on-site presentation, inventory logistics, and client partner special activities for high-volume environments.
Expedia Travel Consultant / Corporate Guest Relations - Expedia Cruises
(2020-01 - 2022-09)
- Delivered high-touch, premium customer service to diverse clientele, building long-term relationships through deep understanding of guest needs.
Senior Marketing Specialist & Venue/Operations Administrator - Halliburton Group Canada
(2010-05 - 2019-06)
- Led the end-to-end planning, budgeting, and flawless execution of complex regional events, technical marketing showcases, and corporate campaigns.
- Collaborated closely with middle and senior management to align cross-functional teams (Finance, HR, Production) ensuring event delivery met high standards of safety and performance.
- Managed departmental budgets, calculated forecasts, and audited actuals to ensure absolute fiscal responsibility and resource optimization.
Coffee Emporium Manager - Delta Bow Valley Hotel - Calgary, AB
- Managed day-to-day operations, financial reconciliation, and inventory control for a high-traffic downtown guest outlet.
- Led, scheduled, and mentored a customer-facing team, ensuring exceptional service standards and swift execution based around downtown event footprints.
Assistant Outlets Manager / Banquet Captain - Fairmont Palliser Hotel - Calgary, AB
- Promoted through key hospitality roles to oversee high-volume daily food and beverage outlets, luxury guest relations, and front-of-house team leadership.
- Coordinated the layout, staffing, and seamless execution of high-profile galas, corporate conferences, and multi-day banquets.
- Managed labor costs, scheduling, and service training for a large, diverse team of service professionals to maintain strict five-star standards.
- Acted as a primary point of contact for event hosts, corporate clients, and internal teams to ensure seamless event delivery.
Hostess & Front-of-House Coordinator - Calgary Tower Panorama Restaurant - Calgary, AB
- Managed guest relations, reservations, and complex seating logistics for a high-volume, high-profile revolving restaurant and premier tourist destination.
- Coordinated crowd flow and front-of-house communication during peak operational hours, massive civic festivals, and exclusive private corporate events.
- Collaborated closely with venue management, culinary teams, and security to ensure strict safety compliance and an elite standard of customer service.
Assistant Manager, HR Training & Development - WestJet Airlines - Calgary, AB
Manager, Flight Crew Recruitment - JetBlue Airways - New York, USA
Catering Manager - Hyatt Regency Hotel - Calgary, AB
