Thi (Tera) Pham

Payroll and HR professional with 4+ years of experience supporting payroll, employee benefits, ROE processing, and WorkSafeBC administration for 300+ employees across multiple locations. Experienced with ADP Workforce Now, payroll documentation, attendance tracking, employee records, and compliance with BC Employment Standards. Currently pursuing Payroll Compliance Practitioner (PCP) certification.

HRBP - ADMINISTRATIVE LEAD at 88 SUPERMARKET LTD (2023-07 – Present)

• Lead payroll administration and HR support for 300+ employees across 3 locations using ADP Workforce Now.
• Process payroll changes including new hires, terminations, wage adjustments, vacation pay, direct deposit updates, and employee status changes.
• Prepare and submit Records of Employment accurately and within required timelines.
• Act as the main contact for payroll-related employee inquiries, benefits questions, attendance issues, and payroll corrections.
• Coordinate employee benefits administration including enrollments, terminations, coverage updates, and communication with benefit providers.
• Manage WorkSafe claims administration, modified duties coordination, return-to-work follow-up, and communication with employees and healthcare providers.
• Maintain accurate employee records, payroll documentation, medical leave files, and confidential HR information.
• Review timesheets, attendance records, overtime, and scheduling information to support payroll accuracy and compliance.
• Prepare payroll, attendance, turnover, and HR reports for management review and operational planning.
• Ensure compliance with BC Employment Standards, company policies, payroll procedures, and government regulations.
• Draft professional HR and payroll correspondence including employment letters, payroll notices, leave documentation, and disciplinary records.
• Collaborate closely with operations, accounting, and management teams to support day-to-day workforce and payroll operations.

FRONT DESK AGENT at HOLIDAY INN EXPRESS (2023-04 – 2023-07)

• Managed guest payments, reservations, and transaction records accurately.
• Prepared daily operational and transaction reports.
• Provided administrative and customer service support in a fast-paced environment.

HEAD CASHIER at 88 SUPERMARKET LTD (2019-10 – 2023-04)

• Supervise and support front-end cashier team, overseeing transactions, cash handling, and customer service operations.
• Prepare and maintain daily transaction records, schedules, and reports for management review.
• Assist with timekeeping functions, reviewing timesheets and inputting hours into payroll system.
• Provide reception support: answer phones, direct inquiries, and assist customers with payment issues and service questions.
• Maintain inventory of supplies and place departmental orders to ensure smooth operations.
• Train and mentor new cashiers, ensuring compliance with company policies and cash procedures.

Diploma in Hospitality Management

Payroll Compliance Practitioner (PCP)