Thinh Nguyen

Technical skilled laboratory operation and management, including sampling, establish experiences, interpret and manage data. Quality-focused, quick adaptation, creative. Hard working, quick learner. Well-organized, efficient and detail-oriented. Work in fast paced in environment, well handle under pressure. Good in time management. Team spirit, enthusiastic thinker.

Dollarama assistant store manager / Dollarama Store Manager at Dollarama (2022-10 – Present)

• Staff Management: Recruiting, training, and supervising employees.
• Scheduling and assigning tasks.
• Motivating and appraising staff performance.
• Handling employee relations and addressing issues.
• Creating a positive and productive work environment.
• Inventory Management: Monitoring stock levels and ordering new merchandise.
• Conducting regular stock audits and managing inventory effectively.
• Ensuring efficient stock rotation and minimizing losses.
• Coordinating with suppliers.
• Customer Service: Handling customer inquiries, complaints, and feedback.
• Ensuring a positive customer experience.
• Addressing customer needs and resolving issues promptly.
• Maintaining a welcoming and customer-friendly store environment.
• Store Operations: Overseeing daily store operations to ensure efficiency and profitability.
• Implementing marketing strategies and promotional activities.
• Maintaining visual merchandising standards and store cleanliness.
• Enforcing health and safety regulations.
• Managing budgets and financial records.
• Sales and Profitability: Setting and achieving sales targets.
• Analyzing sales data and identifying areas for improvement.
• Developing and implementing strategies to increase sales and profitability.
• Monitoring and controlling expenses.
• Other Responsibilities: Preparing reports on sales, inventory, and other key performance indicators.
• Staying updated on industry trends and competitor activities.
• Developing and maintaining positive relationships with vendors and suppliers.
• Ensuring compliance with company policies and procedures

CAP 1 Support Manager (Merchandising support manager) at CAP 1 (2021-11 – 2022-10)

• Making decisions and supervising other associates
• Supporting in organizing salesfloor and backroom
• Making and modifying daily planner as needed
• Supporting other departments and areas in the store as required
• Providing customer service
• Ensuring the team can reach the weekly target KPI

Customer Experience Department Manager / Dairy frozen department manager at Walmart (2021-05 – 2021-11)

• Making daily planner for the team
• Managing salesfloor and designated area (dairy and frozen) neat and clean
• Managing inventory in dairy and frozen department
• Providing customer service

Fresh Associate-Fulfillment Associate at Walmart Canada (2019-06 – 2021-05)

• Ensure continuity in supplying fresh products in good quality for customers
• Organizing salesfloor and backroom
• Providing excellent customer service
• Team leading, making daily planner as needed

Overnight Fulfillment Associate at Walmart Canada (2018-06 – 2019-03)

• Night shift, ensured filling new orders and maintaining salesfloor and backroom
• Stocking and checking quality of products, receiving orders

Drink Server & Cashier at Freshly Squeezed (2017-06 – 2018-02)

• Provided efficient catering service to customers, meet customer satisfaction
• Made smoothies, juices, bubble tea, coffee and tea for customers.
• Handled cash operation

Support Manager at 57 Bookstore (2006-01 – 2015-08)

• Provide customer service, organizing salesfloor, receiving order
• Picking up order from third party companies
• Managing inventory, P&I statement
• Ensuring salesfloor and backroom organize

Certification in Business Administration – York University (2024 – 2025)

Bachelor's Degree in Environmental Science (Water Resources) – University of Manitoba (2016 – 2020)

Science – International College of Manitoba (2015 – 2016)