Thinh Truong

My name is Thinh Truong, I graduated in April with a diploma of financial management at Langara College. With more than 2 years of experience in the retail sector, I am dedicated to providing outstanding customer service and facilitating smooth, efficient operations. Throughout my professional journey, I have honed a strong ability to establish connections with customers and conduct transactions with accuracy.

Furthermore, I have excelled in the skill of training and overseeing staff, ensuring that the team functions harmoniously and effectively.

• Gave customers detailed information regarding the components, instructions for usage, and feedback from other customers in order to help customers make well-informed purchasing decisions. 
• Acquired an extensive understanding of the merchandise available within the store and their respective placements, thereby facilitating the capacity to aid patrons in locating items expeditiously and efficiently.
• Effectively restocked inventory in the front of the store with products having high demand and remaining in different aisles, so that the store looks more appealing from the front, attracting more customers; also, clients can discover the product easily and fast. 
• Settled customer issues by listening to them and recommending any relevant and appropriate solution to ensure customer satisfaction while adhering to company regulations.
• Efficiently executed product impairments and reimbursements, adhering to company guidelines and protocols with precision and effectiveness.
• Proactively fronted and faced products, maintaining an attractive and well-organized shopping environment that encouraged customer satisfaction.
• Unpacked and precisely tallied, weighed, and classified incoming goods with great success, guaranteeing meticulous management of stock.
• Effectively priced items with stamps or stickers based on a price list, reducing pricing errors and improving pricing consistency.
• Played a key role in receiving, storing, and stocking products, demonstrating excellent organization and attention to detail.
• Demonstrated commitment to cleanliness by performing general cleaning duties, including sweeping and mopping floors, and maintaining a pleasant shopping environment.

Langara College, Vancouver, BC September 2021- April 2024

Diploma of Financial Management