Customer Service
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A cheerful and courteous customer service representative.
Cloud Application Support Analyst 4/2021 - 2/2024
▪ Customer Service: Consistently provided high-quality customer service, listening to customers’ concerns, resolving inquiries and issues efficiently.
▪ Team Collaboration: Collaborated closely with cross functional teams to ensure an integrated customer experience.
▪ Sales Conversion: Seized the interest and transferred prospective opportunity to Sales Team.
Bachelor of Science 2016 – 2020
Enterprise Engineering with Management (EEM)
The Hong Kong Polytechnic University
