Tim Zack

A senior position encompassing management skills, utilizing proven skills of MANAGING, PLANNING, ORGANIZING, COORDINATING, CONTROLLING and COMMUNICATING.

Operations Supervisor/Warehouse Manager - Canada Cartage Final Mile - Edmonton, Alberta

(2022-10 - 2026-02)

• Managed the daily operations of a 30,00 sq. ft warehouse. Oversaw all receiving and final mile delivery operations for customers including Home Depot, Restoration Hardware, Wayfair, Alero and other smaller customers
• Supervised and scheduled a staff of 25 unionized employees(administrative and warehouse staff and delivery teams) and 10 owner operator delivery teams
• Responsible for hiring, training, evaluating, disciplining and terminating union staff and owner operators
• Developed constructive and cooperative work relationships by mentoring, problem solving, negotiating and addressing challenges
• Organized the movement of freight to and set up warehouse operations in a new location shared with Mackie High Value Products(HVP) delivery operations. No delivery delays were encountered in the move
• After a major restructuring within the Mackie group absorbed the HVP delivery operations into existing direct to home delivery operations with a reduced staffing level
• Handled all Home Depot appliance services out of our warehouse. Included receiving, inventory control for live freight and returns
• When Home Depot opened their new MDO, coordinated the movement of all appliances to their new location. Set-up our operations in the new HD depot warehouse and hired our staffing
• Worked directly with HD team to achieve a smooth opening for the MDO
• Worked with senior management to ensure a successful wind down of Canada Cartages Final Mile deliveries in Edmonton

HUB Operations Supervisor - Loomis Express - Edmonton, Alberta

(2018-09 - 2022-06)

• Hands on daily management of employees engaged in the daily handling and sorting of packages and freight to ensure company customer service targets are met, both inbound and outbound
• Orient, train, schedule and recommend discipline/coaching for all hourly warehouse staff
• Complete all daily required management reports ensuring accuracy and timeliness
• Maintain a safe and healthy work environment
• Help establish and implement productivity, quality and cost measurements to achieved desired results
• Reorganize operations as necessary to meet operational changes and emergencies
• Ensure all staff resources, materials and supplies on hand at all times
• Ensure warehouse is organized and set up for the next shift
• Provide support for all aspects of Loomis operations

Customer Service Centre Manager - Batesville Canada - Edmonton, Alberta

(2009-06 - 2017-02)

• Manage the daily operations of 10,000 sq. ft. warehouse responsible for the distribution of funeral service products to customers in western Canada and the U.S., when required
• Supervise a staff of two Customer Service reps., responsible for preparing caskets and delivery to customers, and one Options Tech. responsible for the preparation and shipment of urns
• Successfully started local delivery of funeral service products to customers in Edmonton by Batesville employees in a Batesville truck.
• Successfully started the personalization of funeral service products in Edmonton. This required the engraving of urns. 6 week project completed in 5 days. Manage all LTL scheduling for deliveries outside of metropolitan Edmonton
• Responsible for budget of the Edmonton and Calgary locations, all health and safety issues and the efficient operation of the warehouse
• Responsible to resolve all customer service issue in a very sensitive industry

Operations Supervisor - Transfreight Inc. - Edmonton, Alberta

(2000-01 - 2009-01)

• Manage carrier base to help meet customer requirements. Schedule all drivers and equipment to meet requirements in a just in time environment.
• Monitor and review driver performance issues
• Take corrective actions for performance issues up to and including termination
• Track and log carrier potential and actual service issues and report to the customer
• Daily meetings with the customer to review all service failures and successes
• Weekly reporting and analysis of all unbudgeted transportation costs
• Review all damaged freight and equipment reports. Investigate and assign cost to responsible carrier.
• Ensure that all staff are trained to successfully complete assigned tasks according to company policies and procedures(adherence to all standard operating procedures)
• Support all Safety & Compliance and Fleet Services policies and procedures
• Monitor all vehicle maintenance programs and be a direct company contact for all equipment service providers
• Initiate and support Transfreight's CSA application and provide on-going support to maintain compliance with the program as well as CT-PAT regulations

Master of Business Administration - Business Administration - University of Western Ontario

Bachelor of Commerce - Commerce - University of Alberta